Determining Your Mac Chip for Courier Recovery

Summary:

After you request Courier Recovery (Safe | Safe Pro), Carbonite needs to know if you plan to restore to a Mac with an Apple M chip. If you have an M chip, Carbonite will format the external drive to exFat to make the restore compatible.

This article applies to:

Carbonite Plans	Products	Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)	Safe and Safe Pro (Not sure?)	Mac

Solution:

1. From the Apple logo menu, select About this Mac.
   
   
2. Check to see whether you have a chip or processor:
   
   
   
   • Chip: An Apple M chip is installed. (M1, M2, or later models)
   • Processor: An Intel processor is installed.
3. If you have a chip installed, reply to the Courier Recovery confirmation email stating that you have an Apple M chip.

The Courier Recovery Specialist will format the external drive to make the external hard drive compatible with your Mac.