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Accessing a Safe Pro Account Through the Partner Portal
Any account that you are an administrator for will be displayed with the word 'Administrator' within the ACCOUNTS tab. If you are an administrator for one of your accounts, you can view the backup status, add/remove users and computers on the account, and perform all actions that a normal Carbonite administrator can perform on an account.
Video Tutorials
The following video tutorials will demonstrate how to operate some of the basic functions of Carbonite on different platforms.
Monitoring Your Customers
Monitoring your customers accounts can be done through the Partner Portal. You will be able to view information pertaining to the amount of data backed up and any computers which are not backing up.
Requesting Courier Recovery for Customers
As a Partner, you can request Courier Recovery to receive an external hard drive that contains all the files associated with the selected computer backup.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
How to Upgrade from Safe to Safe Backup Pro
You can upgrade customers on a Safe subscription to a Safe Pro subscription through the Partner Portal. Upgrading to a Safe Pro account lets your customers back up NAS devices, and Windows file servers with certain Safe Pro plans. Upgrading to certain Safe Pro plans lets your customers back up live databases and servers. Once you switch your customers to a Safe Pro account, they cannot switch back to a Safe account.
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