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Accessing a Safe Pro Account Through the Partner Portal
Any account that you are an administrator for will be displayed with the word 'Administrator' within the ACCOUNTS tab. If you are an administrator for one of your accounts, you can view the backup status, add/remove users and computers on the account, and perform all actions that a normal Carbonite administrator can perform on an account.
Resetting a Carbonite Client's Password
As a partner, you can send password reset emails to a client with a Safe Pro account should they ever have difficulty signing in. The emails contain a link that the user can click to begin the password reset email process.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Registering for Carbonite Training and Certifications
Carbonite offers certifications for our Carbonite Server Backup, Availability and Migration software. Completing these certifications authorizes you to register deals and gain additional margin for sales. You can register for certifications at any time, however you should review the related course material in the Resource Library before taking any exams associated with your desired certification. Reveiw this article for complete instructions on how to register for and complete your certifications.
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