How to Make amandabackup / CarboniteUser a Domain User
- This article is for Windows only
Summary:
Carbonite Safe Server Backup (CSSB) creates the amandabackup / CarboniteUser user during installation. This user is used for backup and restoration, and is critical to the process.
The amandabackup / CarboniteUser user is created on the domain by default if a domain is detected. Users can choose to create the user locally instead. If no domain is detected, amandabackup / CarboniteUser is created locally.
To change from a local amandabackup / CarboniteUser user to a domain amandabackup / CarboniteUser user, follow these steps.
Solution:
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The installer can take care of the amandabackup / CarboniteUser account creation, even on a domain.
On any machine that is currently running CSSB, do the following:
- Uninstall CSSB.
- During the uninstallation, you will be asked if you wish to preserve configuration details.
- Say yes to preserve configuration details.
- Reinstall CSSB.
- During installation, you will be asked to create the amandabackup / CarboniteUser user account.
- Be sure to choose the domain option.
If there are additional machines that run CSSB, please repeat steps 1-4 on each machine. On step 5, you will be asked to provide the password for the existing domain amandabackup / CarboniteUser account.
Create amandabackup / CarboniteUser in Active Directory
On the domain controller:
- Create a new user in Active Directory.
- Enter amandabackup / CarboniteUser as the User Logon Name.
- Create a password for the amandabackup / CarboniteUser user.
- Be sure that the user must change password at next logon option is disabled.
- Be sure that the password never expires option is enabled.
- Add amandabackup / CarboniteUser to the following groups:
- Administrators
- Backup Operators
- Domain Users
- Users
Once the account is created on the domain, we must force CSSB to use the domain amandabackup / CarboniteUser user for the CSSB Services.
Change the CSSB Services to use the new domain amandabackup / CarboniteUser user
Perform the following steps on every system that needs to use the new domain amandabackup / CarboniteUser user:
- Open Services.msc.
- Locate Carbonite Server Backup Controller.
- Right-click and choose Properties.
- Go to the Log On tab.
- Change the log-on user to use the domain amandabackup / CarboniteUser user account instead of the local account.
- Apply the changes and restart the service.
- Repeat these steps for Carbonite Server Cloud Controller also.
If the password for the domain amandabackup / CarboniteUser user is identical to the password for the original local amandabackup / CarboniteUser user account, no further steps are necessary.
If the password is not the same, do the following:
- Open CSSB.
- Click Preferences; Advanced.
- Use the Update Password option to change the password stored for the amandabackup / CarboniteUser user.
- Please refer to our Knowledge Base article on How to Update the amandabackup / CarboniteUser User Password for more information.