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Entering Your Value Added Tax (VAT) ID

Summary:

If you live outside of the United States, you will be charged Value Added Tax (VAT). However, you can enter a valid VAT ID through the Carbonite portal to be exempt from this tax.

This article applies to:

Carbonite Safe Plans Products Platforms
Safe Basic, Safe Plus, and Safe Prime Safe, Safe Pro, CSSB, and Webroot SecureAnywhere Portal

Solution:

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Entering Your VAT ID for Your Carbonite Safe Subscription

  1. Sign into your account at https://account.carbonite.com/.
  2. Click Subscriptions.
  3. Within the Account services section, click Edit.
    Edit VAT ID Number
  4. Within the popup window, enter your VAT ID, select your country, and click OK.

Entering Your VAT ID for Your Carbonite Safe Backup Pro Subscription

  1. Sign into your account at https://account.carbonite.com.
  2. Click Billing information.
  3. Within the VAT ID number section, click Enter your VAT ID.
    Edit VAT ID Number
  4. Within the popup window, enter your VAT ID, select your country, and click OK.
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