Carbonite Support > Deactivating Automatic Renewal...

Deactivating Automatic Renewal for Carbonite Safe Backup Pro

Summary:

You can deactivate automatic renewal to prevent future purchases on your Carbonite account.

This article applies to:

Carbonite Plans Products Platforms
Core, Power, and Ultimate plans (Not sure?) Safe Pro and Carbonite Safe Server Backup (Not sure?) - View the Safe article Portal

You must be the Billing Owner on the account to perform the actions below.

Solution:

  1. Sign into your account at https://account.carbonite.com/ or with the button below.

Sign In

  1. Click Account Summary.
  2. If you see that you are currently enrolled, click Change.
    Click Change
  3. Within the pop-up that appears, select Yes, cancel automatic renewal.
    Click Yes, cancel automatic renewal

After automatic renewal is disabled, you can continue to use existing features until the expiration date. After 30 days of expiration, Carbonite will permanently remove your backed up data and Carbonite will no longer function on your computers.

If you plan to renew manually, you will need to sign in and renew your subscription before it expires to keep your files protected.

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