Confirming Account Ownership for Carbonite Safe
Summary:
If you wish to obtain access to a Carbonite Safe account, you will need to provide account information to Support.
This article applies to:
Carbonite Plans | Products | Platforms |
Basic, Plus, and Prime | Safe (Not sure?) - View the Safe Pro article | Windows and Mac |
Solution:
Please gather the following information:
- The last 4 digits of the credit card which you used to purchase Carbonite.
- Your billing address.
- The computer name which Carbonite was installed. Find computer name.
- (Trials) The date you installed Carbonite on your computer.
Once you obtain this information, our Customer Care team will be happy to assist you!