How to Access Your Files Using Anytime Anywhere Access
Anytime Anywhere Access is intended to be used to perform small restores. You can restore all of your data by installing Carbonite on your computer and using the Restore Manager. You can restore a backed up file with Anytime Anywhere Access in a few simple steps.
Note: Downloading files with Anytime Anywhere Access will not remove the file from your Carbonite backup.
You will be able to navigate to and view any and all of the files within your backup from this location. There are a few different methods you can use to restore or share your files with Anytime Anywhere Access. Please click on one of the following links to jump to the corresponding instructions:
Recently, Carbonite has added a new feature that lets you restore more than one file at a time. With this new feature, you can select an entire folder, multiple folders, a single file, multiple files, or any combination of files and folders. When you select multiple items to be downloaded, they will be saved in a compressed (zipped) folder. However, you cannot download files and folders if they do not appear on the same screen (e.g. you cannot select a file saved at C:\Work and a folder saved on your Desktop to be downloaded in the same compressed folder).
There are certain limits to the number of selected items, files and sub-folders within a folder and size of the comppressed (zipped) folder which can be downloaded through Anytime Anywhere Access. Please see the list below with the limits.
Navigate to the files or folders you wish to download with Anytime Anywhere Access and place a mark in eachof the checkboxes next to the files you wish to download.
After selecting the items you wish to download to your system, click Download and you will be prompted to save a compressed (zipped) folder to your computer.
Save the file to a convenient location.
You can now unzip and access your downloaded files.
With the latest release of Carbonite's Anytime Anywhere Access, you can share photos within your backup on your Facebook account. This can be performed from any computer with an Internet connection and access to Facebook.
Navigate to your photos that you have backed up with Carbonite using Anytime Anywhere Access and place a mark in the checkboxes for each image you wish to share with Facebook.
To begin sharing these photos, click the Share button.
Note: If you are unable to view the photos, you may be in the List view. You can change to the Icon view by clicking the Icon View button just above and to the right of where your files are listed.
You may be asked to log into your Facebook account. Please log in with your username and password for Facebook if prompted.
After you have successfully logged in to your Facebook account, you will receive a pop-up to allow Carbonite access to your Facebook account. Click Allow to continue sharing your photos.
You can either create a new album with a new name and decide who is able to view it, or use one of your current albums within your Facebook account to upload your photos. Click Submit to begin uploading your photos to Facebook.
Note: Facebook will only allow 200 photos to be uploaded to an individual album and only 100 photos to be uploaded to the Mobile Uploads album.
After your photos have been successfully uploaded to Facebook, you will receive a pop-up message.
You can now log in to your Facebook account and view your newly uploaded photos.
Click here to read about which files can and cannot be downloaded through Anytime Anywhere Access.
Files with special characters (~, \, /, |, :, ?, ", ', >, &, <, *, or extra spaces at the end of a folder name) in the file name or the file path, have been known to cause Anytime Anywhere Access to be unable to locate the file.
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If your issue is not critical and you don’t want to wait, you can use our Knowledge Base for self-service or call back at a later time. Alternatively, you can contact us by Chat or Email, and we will respond as soon as possible. We appreciate your patience and apologize for any inconvenience.
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