How to Access Your Files Using Anytime Anywhere Access
Anytime Anywhere Access is intended for small restores. You can restore all of your data by installing Carbonite on your computer and using the Restore Manager. You can restore a backed up file with Anytime Anywhere Access in a few simple steps.
Note: Downloading files with Anytime Anywhere Access will not remove the file from your Carbonite backup.
You can also restore more than one file at a time. When you select multiple items to be downloaded, they will be saved in a compressed (zipped) folder. However, you cannot download files and folders if they do not appear on the same screen (e.g. you cannot select a file saved at C:\Work and a folder saved on your Desktop to be downloaded in the same compressed folder).
There are certain limits to the number of selected items, files and sub-folders within a folder and size of the compressed (zipped) folder which can be downloaded through Anytime Anywhere Access. Please see the list below with the limits.
Navigate to the files or folders you wish to download with Anytime Anywhere Access. Select the checkboxes for each of the files you wish to download.
After making your selections, click Download. You will be prompted to save a compressed (zipped) folder to your computer.
Save the file to a convenient location.
You can now unzip and access your downloaded files.
Click here to read about which files can and cannot be downloaded through Anytime Anywhere Access.
Files with special characters (~, \, /, |, :, ?, ", ', >, &, <, *, or extra spaces at the end of a folder name) in the file name or the file path, have been known to cause Anytime Anywhere Access to be unable to locate the file.
We are currently experiencing higher than normal hold times due to inclement weather at our Customer Care Center in Maine.
If your issue is not critical and you don’t want to wait, you can use our Knowledge Base for self-service or call back at a later time. Alternatively, you can contact us by Chat or Email, and we will respond as soon as possible. We appreciate your patience and apologize for any inconvenience.
On Sunday, February 15th, we will be open from 8:30 to 5 to ensure the best possible service while our staffing is limited.