Determining Your Mac Chip for Courier Recovery
Summary:
After you request Courier Recovery (Safe | Safe Pro), Carbonite needs to know if you plan to restore to a Mac with an Apple M chip. If you have an M chip, Carbonite will format the external drive to exFat to make the restore compatible.
This article applies to:
Carbonite Plans | Products | Platforms |
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) | Safe and Safe Pro (Not sure?) | Mac |
Solution:
- From the Apple logo menu, select About this Mac.
- Check to see whether you have a chip or processor:
- Chip: An Apple M chip is installed. (M1, M2, or later models)
- Processor: An Intel processor is installed.
- If you have a chip installed, reply to the Courier Recovery confirmation email stating that you have an Apple M chip.
The Courier Recovery Specialist will format the external drive to make the external hard drive compatible with your Mac.