As an E2 customer, you will only need to update the Agent software on the systems that you are backing up. The software on your E2 appliance will be automatically updated.
You may experience an error while automatically configuring a backup in Carbonite Server Backup. This error is most likely caused by entering the incorrect login credentials during the installation of the E2 Agent software on the computer to be backed up. E2 Agent software can only be installed using end user credentials, not Partner credentials. To fix this issue, run the E2 Agent software installation again in Repair mode.
When a new version of the Carbonite Recover agent is available, an information icon will appear next to the server on the servers page. Hovering over that icon shows a message ‘Upgrade Available. Use the Actions menu to upgrade.’ There are two ways to upgrade the agents running on the source (production) and target (cloud).