If an E2 backup fails, it could potentially be caused by issues with Volume Shadow Copy Service (or "VSS"). VSS is a service in Windows that temporarily copies a static version of data for use by another program. E2 uses this service to clone live data in order to back it up. The checklist in this article can be helpful with preventing VSS issues when setting up new backups as well as investigating VSS problems with existing backups.
This article contains instructions for resetting your E2 password.
The E2 Appliance is exclusively available for purchase for Carbonite Partners. This article details the purchase process.
You may experience an error while automatically configuring a backup in Carbonite Server Backup. This error is most likely caused by entering the incorrect login credentials during the installation of the E2 Agent software on the computer to be backed up. E2 Agent software can only be installed using end user credentials, not Partner credentials. To fix this issue, run the E2 Agent software installation again in Repair mode.
While monitoring backups, you may see a message that a backup "completed with warnings." Follow this article to investigate those warnings.
With E2, you can restore individual backed up volumes from 64-bit Windows computers. This article explains how.
You can monitor the amount of storage space that is available on an E2 appliance and in the cloud using the online portal.
This article covers all the steps needed to back up a computer with E2.
The E2 Portal is the online portal to control and monitor E2. Sign in with your E2 username and password to access those options. This article contains instructions for signing in.
With the E2 appliance, you can restore individual files stored within backup sets. During this process, one or more selected volumes will mount as virtual drives on the destination computer. The drive(s) will contain the files as they were backed up in the selected backup set.
This article explains how to restore individual files in one computer backup to a different computer in your E2 protected footprint.
Use these instructions to add a server or a target appliance that has already been created to an environment.
This article explains how to create, edit, disable/enable and remove users from your E2 account.
This article outlines the steps to add Environments in Carbonite Recover.
By default, you will receive email messages for the notifications generated by Carbonite Recover. Use the instructions within to change your email notification settings.
You can recover a Windows computer from a Bare Metal Restore (BMR) backup. If you used automatic configuration, Portal automatically creates BMR backups for 64-bit Windows computers.
You can review your Carbonite Recover subscription usage at any time.
Instructions for setting up two-factor verification for Carbonite Server Backup.
This article lists the contents of the E2 Appliance package and a quick set of steps for setting up.
This article covers preparing recovery media for your E2 appliance. We recommend creating this media as soon as possible so it's ready in case of an emergency.
Solving Common E2 Setup Issues
E2 is a hybrid backup and recovery solution for small businesses with diverse IT environments and critical data requirements. Combining the speed of local data protection with the reliability of the cloud, E2 brings the power and simplicity of Carbonite to small businesses.
This article provides instructions on how to get started with Carbonite Recover.
There are some cases where performing a seed backup over the network is extremely slow. In these cases, we can perform a seed backup using removable media instead. This involves receiving a removable media device from Carbonite, creating a local seed backup on the device, and returning the device to Carbonite. Upon receipt, the data from the device is manually inserted into your cloud storage.
You can view your computers, monitor your backups, and determine whether the last backup was sent to the cloud all from the E2 Portal.
Your environment must meet the following requirements.
A target appliance is a virtual server in the cloud created from a template provided by Carbonite. You must have at least one target appliance, and it can protect multiple source servers. However, you may need additional target appliances if you are protecting a larger number of disks or to help balance the load when protecting many servers.
After you have failed over to the cloud, you can restore from the replica server back to your original source or to another server. The restore process workflow is different if you are restoring at the group level or at an individual level.
In the event you need to failover one or more source servers, you can quickly fail them over in the cloud. The failover process workflow is different if you are failing over at the group level or at an individual level.
You protect servers in groups, even if you have just one server in a group. Groups allow you to manage your servers in orchestration with each other.