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CSSB Frequently Asked Questions For CSSB 6.x Enhanced

Carbonite Safe Server Backup Frequently Asked Questions

System Requirements For CSSB 6.x Enhanced

The current version of the product works for Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016 operating systems.

How Does Carbonite Handle the Loss of Network Connectivity to the Cloud

The product needs an Internet connection to back up and restore your important files to and from the cloud. If your connection is interrupted, the product will immediately begin to actively retry the upload, and will continue to retry for approximately 11 minutes. After that time, the upload will be marked as failed within the user interface.

Supported Operating Systems for Windows

There are different installation requirements for Carbonite Safe and Carbonite Safe Backup Pro as shown in the table in this article.

Supported Operating Systems for Carbonite Safe Backup Pro

The current version of Carbonite Safe Backup Pro works with the operating systems listed in this article.

How to Back Up and Restore MailStore Server Archives with CSSB

MailStore Server is a leading solution for email archiving, management, and compliance for small and medium-sized businesses. Carbonite Safe Server Backup can be configured to back up and restore your MailStore Server archives.

How to Find the Exchange Server URL

Exchange Local Mailbox backups will attempt to use Exchange Autodiscovery to detect and connect to the Exchange server. If Autodiscovery fails for any reason, you will be prompted to enter the URL of your Exchange server. The product cannot connect to Exchange without this information, and the backups will fail. There are two methods to find your Exchange Server's URL.

Performing Backups of an SQL Server Cluster

The product can be used to perform backups of an SQL Server cluster. However, since the product is not fully cluster-aware, there are certain restrictions to be aware of and certain requirements that must be met.

Frequently Asked Questions Regarding Carbonite Safe Server Backup Single-Server Subscriptions For CSSB 6.x Enhanced

A single-server subscription is available for Carbonite Safe Server Backup. If you have a single-server plan, CSSB can only be active on one server at a time.

Backup Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

This backup guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

Configuring Carbonite to Work With Authenticated Proxy Servers For CSSB 6.x Enhanced

Users are able to use authenticated proxy servers with version 4.7 and above of the product. It is not possible to use authenticated proxy servers with version 4.6 or earlier of the product.

Restoring Microsoft SQL Server Fails Due to Damaged System Databases

The restore of Microsoft SQL Server databases with the product requires that the SQL Server be online and available. If the SQL server cannot start, all attempts to restore will fail.

Microsoft Exchange Server Database Backup For CSSB 6.x Enhanced

The product supports full, incremental and differential backups of Microsoft Exchange Mailbox Databases and Public Folder Databases. CSSB performs VSS based backup of Store database files (.edb and .stm), transaction logs, and checkpoint files for all the Mounted Storage Groups.

Allowing Access to Microsoft SQL Server

All operations run as the amandabackup / CarboniteUser user. The amandabackup / CarboniteUser user must have sufficient access to the Microsoft SQL Server in order to perform backups.

Oracle Server Backup For CSSB 5.x & 6.x Classic

Oracle backup types will no longer be supported in version 6.2 and higher.

MySQL Server Backup

The product supports logical backup of MySQL Server version 5.x. Only full backups of MySQL servers are supported currently. CSSB doesn't backup MySQL binary logs.

Waiting for an Internet Connection

If you're able to access the Internet (i.e. you can browse web pages or check your email) but Carbonite says that it's Waiting for an Internet connection, try rebooting your computer.

Moving the Carbonite Safe Server Backup Database

In cases where the product's database grows and there is no more disk space, the backup will fail. To help resolve this problem, you can move the database to another location with sufficient disk space.

Restoring an Oracle Server For CSSB 5.x & 6.x Classic

The product supports the restore of Oracle databases to the same server or to an alternate server. Oracle restores require access to the SQL*Plus utility that is included with the Oracle database.

The Exchange Server is too Busy to Process the Request

When taking a mailbox-level backup, the backup may fail with an error stating: "The following mailboxes could not be backed up. The Exchange server is too busy to process the request."

The Carbonite InfoCenter Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

The Carbonite InfoCenter guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

Carbonite Server User Guide For CSSB 6.x Enhanced

Carbonite Server User Guide for 6.x

An "Access Denied" Message Appears On The Backup Page When Configuring a Microsoft SQL Server Backup Set and Cannot Be Dismissed

While running Carbonite Safe Server Backup version 5.3 or lower and you create a Microsoft SQL server backup set or one was created automatically, an "Access Denied" message might appear on the Backup page and it cannot be dismissed.

List of CSSB Services and Processes

The product may install and run a number of Windows services during initial setup. This article contains a list of the services and processes used by CSSB.

Reinstalling Carbonite Safe Server Backup

Carbonite administrators can reinstall the product by signing into their account. Within the Backup Dashboard, you can view backup details as well as install.

Restoring Between Mac and PC

Carbonite Safe users can transfer their subscription between PC and Mac computers.

Restoring a Microsoft Exchange Server Database For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange databases to the same server or to an alternate server.

Updating to the Latest Version of Carbonite Safe Server Backup

You can update to the latest version of Carbonite Safe Server Backup by logging into your Carbonite account. The latest version of CSSB is 6.3.

Recovering from a Virus or Computer Crash for Carbonite Safe

Computers can get infected with viruses or crash for any number of reasons. If you have a backup, you have a sure fire way to get back up and running should anything happen to your computer. Within this article, you'll find information about what to do after your computer is repaired or replaced so you can restore your files and resume your backup.

Uninstalling Carbonite Safe Server Backup For CSSB 6.x Enhanced

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Internal Error Appears When Configuring a Microsoft SQL Server Backup Set

When configuring a Microsoft SQL Server backup set, the product relies on the SQL VSS Writer to generate the list of databases to be backed up. If the SQL VSS Writer is not available, the list of databases to back up does not appear and an 'Internal Error' is generated.

Proxy Servers and VPN

Carbonite requires a secure connection in order to install and back up your important files on your computer.

Supported Operating Systems for Carbonite Safe

The current version of Carbonite Safe works with the operating systems listed in this article.

The CSSB User Interface Does Not Open on Windows Server 2008

The Enhanced UI requires Java 8 to function. However, Java 8 is not supported on Windows Server 2008. Java 8 can be installed, but some functions within the Enhanced UI may not function properly. These compatibility issues typically manifest as a failure to open the Enhanced UI. While not all Windows Server 2008 systems are affected by the compatibility issues, those that are affected must follow the steps in this article.

Smart Installer has Stopped Working

The Smart Installer for Carbonite Safe Server Backup (CSSB) ensures the computer has CSSB’s prerequisites installed and updates the CSSB software to the latest available version. The Smart Installer is compatible only with modern operating systems.

Performing System State Restores on Windows Small Business Server 2011

In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.

List of Windows Events Created by Carbonite Safe Server Backup

Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.

Hyper-V Incremental Backups on Windows Server 2008 R2 Fail

If you are running Windows Server 2008 R2, Hyper-V Incremental backups mail fail with the following error message: A vss snapshot could not be created. Please review backuperrors.txt found at < file path >. Within the backuperrors.txt file, you will see a message similar to the following: FailureMsg="No snapshots to revert were found for virtual machine".

The Backup Set Failed Validation Because it Contains one or more Junction Point Directories

You may encounter an error stating the backup set failed validation, when a junction point directory has been selected explicitly for backup. A junction point directory is a directory that points to another directory. The product ignores junction points to prevent the same data from being backed up twice.

Difficulty Installing Carbonite

Carbonite may be unable to install correctly if basic requirements are not met, the installation was interrupted, or other software prevents it from loading properly.

How To See If Your Windows User is an Administrator

Certain features and options in the Carbonite software require your Windows user to be an administrator before you can use them. You can check to see if your Windows user is an administrator by accessing the Windows Control Panel.

Restore Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

This restore guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

SQL and Other Databases

Carbonite Safe and Carbonite Safe Backup Pro should not be used to back up the files that make up your database programs such as SQL, Exchange, or Microsoft Access. Our Carbonite Safe Server Backup program is a robust, comprehensive and easy-to-use service that allows you to back up and restore previous versions of folders and databases in a usable format. For more information about backing up your important databases like SQL and Exchange, please contact our Sales team at 1-855-227-2249.

How to Use External or Mapped Network Drives with CSSB For CSSB 6.x Enhanced

External drives and network mapped drives can be used with the product for storage of backup data. The product can also perform backups of data on an external or network mapped drive.

Adding Additional Storage for Carbonite Safe Backup Pro

Billing Owners can purchase additional storage in 100GB increments at any time while the subscription is active. Click the button in this article to log into your Carbonite account and select the desired amount of storage.


During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Carbonite Safe Backup Pro Dashboard

As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.

Backing Up Mac Mail

Carbonite can back up your Mail data if you are logged into the app on your Mac and you select it for backup.

Determining Your Software Version (Mac 2x)

You can determine your software version for Mac 2x through the Account section of the Carbonite user interface.

Determining Your Software Version (Mac 1x)

You can determine the software version for Mac 1x through the Carbonite Preference pane.