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Adding Additional Storage for Carbonite Safe Backup Pro

Billing Owners can purchase additional storage in 100GB increments at any time while the subscription is active. Click the button in this article to log into your Carbonite account and select the desired amount of storage.

System Requirements For CSSB 6.x Enhanced

The current version of the product works for Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016 operating systems.

How Does Carbonite Handle the Loss of Network Connectivity to the Cloud

The product needs an Internet connection to back up and restore your important files to and from the cloud. If your connection is interrupted, the product will immediately begin to actively retry the upload, and will continue to retry for approximately 11 minutes. After that time, the upload will be marked as failed within the user interface.

Supported Operating Systems for Windows

There are different installation requirements for Carbonite Safe and Carbonite Safe Backup Pro as shown in the table in this article.

Supported Operating Systems for Carbonite Safe Backup Pro

The current version of Carbonite Safe Backup Pro works with the operating systems listed in this article.

Backup Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

This backup guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

CSSB Frequently Asked Questions For CSSB 6.x Enhanced

Carbonite Safe Server Backup Frequently Asked Questions

The Carbonite InfoCenter Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

The Carbonite InfoCenter guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

Storage Quota Exceeded for Server Backup For CSSB 6.x Enhanced

To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.

How To See If Your Windows User is an Administrator

Certain features and options in the Carbonite software require your Windows user to be an administrator before you can use them. You can check to see if your Windows user is an administrator by accessing the Windows Control Panel.

Backup Size Increased or Doubled for Carbonite Safe Backup Pro

There are a few reasons why your backup size might notably increase or double in size. It can be caused by upgrading to a paid subscription, selecting a specific file type to be included in your backup, or even due to other program updates.

How to Back Up and Restore MailStore Server Archives with CSSB

MailStore Server is a leading solution for email archiving, management, and compliance for small and medium-sized businesses. Carbonite Safe Server Backup can be configured to back up and restore your MailStore Server archives.

How to Find the Exchange Server URL

Exchange Local Mailbox backups will attempt to use Exchange Autodiscovery to detect and connect to the Exchange server. If Autodiscovery fails for any reason, you will be prompted to enter the URL of your Exchange server. The product cannot connect to Exchange without this information, and the backups will fail. There are two methods to find your Exchange Server's URL.

Performing Backups of an SQL Server Cluster

The product can be used to perform backups of an SQL Server cluster. However, since the product is not fully cluster-aware, there are certain restrictions to be aware of and certain requirements that must be met.

Purchasing Additional Carbonite Safe Subscriptions

You can purchase additional Carbonite Safe subscriptions for each computer that you want associated with your Carbonite account. Each subscription can be purchased for one, two or three years and the backup will be managed separately from other computers on the account. Click the button in this article to log in and select the desired plan for the additional Carbonite subscription.

Restoring the Windows File System For CSSB 6.x Enhanced

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Restoring Windows User Accounts With Carbonite

When you turn your computer on and click on your name or enter your username and password, you are signing in to your Windows user account. Windows creates these accounts to help organize and protect the information stored on your computer. When you use the Restore Manager to restore all of your files after a major computer crash, Carbonite tries to automatically match the Windows user accounts from your old computer with the ones on your new computer so that your new computer is set up just like your old computer.

Frequently Asked Questions Regarding Carbonite Safe Server Backup Single-Server Subscriptions For CSSB 6.x Enhanced

A single-server subscription is available for Carbonite Safe Server Backup. If you have a single-server plan, CSSB can only be active on one server at a time.

Adding Excluded Files to Your Backup (Mac 2x)

Carbonite does not automatically add video files or files over 4 GB in size to your backup by default. You can manually add these files to your backup.

Adding Excluded Files to Your Backup

Carbonite does not automatically add video files or files over 4 GB in size to your backup by default. You can manually add these files to your backup.

Data Security for Carbonite Safe and Safe Backup Pro

Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Read this article to learn more about how we keep your files safe!

Configuring Carbonite to Work With Authenticated Proxy Servers For CSSB 6.x Enhanced

Users are able to use authenticated proxy servers with version 4.7 and above of the product. It is not possible to use authenticated proxy servers with version 4.6 or earlier of the product.

Windows Firewall

Computer security programs (anti-virus and/or firewall) may block the installation and normal operations of programs like Carbonite. Fixing these issues is easy and allows Carbonite to run at peak performance. Configuring Windows Firewall to allow Carbonite access to the Internet will decrease the chance of slow/erroneous backups and faulty installations.

Restoring Microsoft SQL Server Fails Due to Damaged System Databases

The restore of Microsoft SQL Server databases with the product requires that the SQL Server be online and available. If the SQL server cannot start, all attempts to restore will fail.

Microsoft Exchange Server Database Backup For CSSB 6.x Enhanced

The product supports full, incremental and differential backups of Microsoft Exchange Mailbox Databases and Public Folder Databases. CSSB performs VSS based backup of Store database files (.edb and .stm), transaction logs, and checkpoint files for all the Mounted Storage Groups.

Allowing Access to Microsoft SQL Server

All operations run as the amandabackup / CarboniteUser user. The amandabackup / CarboniteUser user must have sufficient access to the Microsoft SQL Server in order to perform backups.

Oracle Server Backup For CSSB 5.x & 6.x Classic

Oracle backup types will no longer be supported in version 6.2 and higher.

Adding a New Credit Card for Carbonite Safe

You may update the credit card on file with Carbonite at any time. The card you have on file will be used to automatically renew your Carbonite subscription when it expires.

Restricting Access to the Administrator Group

User access to Carbonite can be restricted through Windows Explorer so that only users in the Administrator group can perform Carbonite operations on the computer.

How to Manage VSS Shadowstorage Space

The product, like all VSS-based backup applications, requires space for VSS snapshots on any disk which contains data that is part of a backup. This space is known as shadowstorage. Backups will usually fail if there is not enough shadowstorage space for snapshots.

Restoring a NAS Device

Carbonite Safe Backup Pro allows the back up and restore of data on a Network Attached Storage (NAS) device. You can restore this data to its original location (if the drive letter matches what was backed up) or to a new location.

Backing Up and Restoring Mail on Windows 10

Carbonite backs up Microsoft Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. The quickest way to recover your email data and get it back into Windows 10 Mail is to set the app up in the same manner as you did when you first began using it. This will allow Windows 10 Mail to sync your email accounts automatically. Alternatively, you can use Carbonite to restore your mail data, but there may be additional steps you need to take once the restore has completed.

MySQL Server Backup

The product supports logical backup of MySQL Server version 5.x. Only full backups of MySQL servers are supported currently. CSSB doesn't backup MySQL binary logs.

Waiting for an Internet Connection

If you're able to access the Internet (i.e. you can browse web pages or check your email) but Carbonite says that it's Waiting for an Internet connection, try rebooting your computer.

Moving the Carbonite Safe Server Backup Database

In cases where the product's database grows and there is no more disk space, the backup will fail. To help resolve this problem, you can move the database to another location with sufficient disk space.

Restoring an Oracle Server For CSSB 5.x & 6.x Classic

The product supports the restore of Oracle databases to the same server or to an alternate server. Oracle restores require access to the SQL*Plus utility that is included with the Oracle database.

The Exchange Server is too Busy to Process the Request

When taking a mailbox-level backup, the backup may fail with an error stating: "The following mailboxes could not be backed up. The Exchange server is too busy to process the request."

Additional Information about the Rebuild System Databases Option

The rebuild system databases option is intended to be used following a bare metal restore.This option is available on the Restore page for Microsoft SQL Server and SharePoint backup sets. It allows users to repair Microsoft SQL Server instances from backup without the need for a manual rebuild process.

Managing Your Carbonite Administrators and Users

There is no limit to the number of users or administrators that you can add to your Carbonite Safe Pro account, and there are no fees per administrator. You can add/remove users and administrators by signing into your Carbonite account and using the Dashboard.

Performing System State Restores on Windows Small Business Server 2011

In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.

List of Windows Events Created by Carbonite Safe Server Backup

Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.

Hyper-V Incremental Backups on Windows Server 2008 R2 Fail

If you are running Windows Server 2008 R2, Hyper-V Incremental backups mail fail with the following error message: A vss snapshot could not be created. Please review backuperrors.txt found at < file path >. Within the backuperrors.txt file, you will see a message similar to the following: FailureMsg="No snapshots to revert were found for virtual machine".

Backing Up Windows Live Mail Contacts

Carbonite Backs up your Windows Live Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. For your Windows Live Mail contacts to be backed up, you must first export them to your computer and then select them for backup. You are currently unable to back up your Windows Live Calendar events.

Adding a New Backup Set For CSSB 6.x Enhanced

You can add additional backup sets within the CSSB Enhanced Interface by clicking Add New Backup Set.

Cloud Connection Error – Unable to connect to cloud storage provider For CSSB 6.x Enhanced

The cloud certificate file establishes a secure connection to the cloud and associates the Carbonite software with your account. Cloud Connection Errors may arise if there is an authentication issue during an installation or backup operation.

Managing Backup Policies in the Dashboard

Carbonite Safe Pro administrators are able to set backup policies for their end users through their account. The client needs to be running at least version 5.8 of Carbonite in order to use backup policies. While a backup policy is specific to a computer, each computer can use one of the available backup polices that you have created.

Supported Amount of Drives

Carbonite Safe offers our customers automatic, secure, easy-to-use cloud backup for their important data on one PC at an affordable price. In order to remain viable as a business, we must ensure that our users comply with our terms of service.

Carbonite Server User Guide For CSSB 6.x Enhanced

Carbonite Server User Guide for 6.x

An "Access Denied" Message Appears On The Backup Page When Configuring a Microsoft SQL Server Backup Set and Cannot Be Dismissed

While running Carbonite Safe Server Backup version 5.3 or lower and you create a Microsoft SQL server backup set or one was created automatically, an "Access Denied" message might appear on the Backup page and it cannot be dismissed.

About Carbonite and NAS Devices

As a Carbonite Safe Backup Pro administrator, Carbonite allows you to back up your NAS (Network Attached Storage) drives. Once logged in as a Windows administrator, you can select any mapped NAS drives for backup.

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