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Supported Operating Systems for Windows

There are different installation requirements for Carbonite Safe and Carbonite Safe Backup Pro as shown in the table below.

Recovering from a Virus or Computer Crash for Carbonite Safe

Computers can get infected with viruses or crash for any number of reasons. If you have a backup, you have a sure fire way to get back up and running should anything happen to your computer. Within this article, you'll find information about what to do after your computer is repaired or replaced so you can restore your files and resume your backup.

System State Backups Fail and the System Writer is Missing

The product uses the Volume Shadow Copy Service (VSS) to perform backups of your Windows-based machine. VSS has several writers that are used for this purpose. You can return a list of VSS writers by opening a command prompt and entering the command vssadmin list writers. The names of these writers are mostly self-explanatory. The SQL Writer is for backups of SQL. The System Writer is for backups of System State, and so on.

Getting Started with Carbonite Safe Server Backup For CSSB 6.x Enhanced

Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Safe Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Safe Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Safe Server Backup makes the process quick and easy.

Supported Operating Systems for Carbonite Safe

The current version of Carbonite Safe works for Windows 7, Windows 8, Windows 8.1, Windows 10, and Mac OS X 10.7 and above.

Supported Operating Systems for Mac

Carbonite supports the official releases and any incremental versions of the operating systems listed below.

Restoring the Windows System State For CSSB 5.x & 6.x Classic

The product supports the recovery of Windows System State by restoring the Registry, Boot files, System files, Active Directory and more. The product offers recovery of Windows System State on all the supported Windows platforms. The entire contents of the Windows System State backup will be restored. Selective restore of individual System State components is not possible. By default, System State will restore to the original location and overwrite existing files.

Restoring the Windows System State For CSSB 6.x Enhanced

The product supports the recovery of Windows System State by restoring the Registry, Boot files, System files, Active Directory and more. The product offers recovery of Windows System State on all the supported Windows platforms. The entire contents of the Windows System State backup will be restored. Selective restore of individual System State components is not possible. By default, System State will restore to the original location and overwrite existing files.

CSSB Frequently Asked Questions For CSSB 6.x Enhanced

Carbonite Safe Server Backup Frequently Asked Questions

Restoring the Windows File System For CSSB 5.x & 6.x Classic

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Restoring the Windows File System For CSSB 6.x Enhanced

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Intel Macs

Your Mac must have an Intel-based processor running OS X 10.7 or above in order to run Carbonite.

Supported Operating Systems for Carbonite Safe Backup Pro

All Carbonite Safe Backup Pro plans support Windows 7, Windows 8, Windows 8.1, and Windows 10 in both standard 32-bit and 64-bit versions. Carbonite Safe Power and Safe Ultimate also support Windows Server 2008, Windows Server 2011, Windows Server 2012, and Windows Server 2016 in both standard 32-bit and 64-bit versions.

Performing System State Restores on Windows Small Business Server 2011

In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.

Getting Started with Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Server Backup makes the process quick and easy.

Configuring Full Disk Access for Carbonite 1.x

macOS Mojave 10.14 includes a new security feature called Full Disk Access which may prevent Carbonite 1.x from backing up or restoring your files if it is not configured.

Configuring Full Disk Access for Carbonite 2.x

macOS Mojave 10.14 includes a new security feature called Full Disk Access which may prevent Carbonite 2.x from backing up or restoring your files if it is not configured.

System Requirements For CSSB 5.x & 6.x Classic

The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.

Using System Restore with Carbonite Safe

System Restore is a feature in Microsoft Windows that allows the user to revert their computer's state to that of a previous point in time. Performing a System Restore in most cases does not affect your backup, but may downgrade Carbonite to an older version.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite Preferences pane. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Restoring Between Mac and PC

Carbonite Safe users can transfer their subscription between PC and Mac computers.

Backing Up Your iTunes Music

If you opted to manually manage your backup when you first installed Carbonite, your iTunes music folder will not be included in your backup until you manually select it. During your trial period, your iTunes music folder can be selected for backup, but the music files within will not be backed up with Carbonite until you purchase a subscription.

Migrating from Windows XP and Vista to a Newer Windows Operating System for Carbonite Safe Backup Pro

Microsoft has ended all support of Windows XP. Please follow Microsoft's recommended upgrade process to remain protected. Once you have upgraded and transferred data using the recommended steps outlined by Microsoft, install Carbonite and take some time to ensure your data is properly selected for back up.

Unable to Complete The Restore Because One or More Windows Management Instrumentation Queries Have Failed

During a File System restore of a Deduplicated volume. an error might occur if one or more Windows Management Instrumentation queries fail.

CSSB Frequently Asked Questions For CSSB 5.x & 6.x Classic

Carbonite Safe Server Backup Frequently Asked Questions

How to Use the Delete All Backups Finished Before Function For CSSB 5.x & 6.x Classic

The Delete All Backups Finished Before... function, located in the File menu is the best way to delete large amounts of data. It can also be used to delete data that was uploaded from other machines on your account, even if those machines are no longer in service.

Carbonite Safe Backup Pro Restore Checklist

This checklist will assist you with installing Carbonite and running through a Restore on your Windows computer.

Carbonite Safe Restore Checklist

Follow the steps in this checklist to put Carbonite on your Mac computer and get your files back.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

Windows System State Backup For CSSB 5.x & 6.x Classic

Windows System State refers to a collection of several key operating system elements and their files. Backing up the Windows System State is crucial for a successful disaster recovery strategy. The Windows System State of all supported Windows platforms can be backed up. Windows System State is always a full backup.

Windows File System Backup For CSSB 5.x & 6.x Classic

The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.

Windows File System Backup For CSSB 6.x Enhanced

The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.

Windows System State Backup For CSSB 6.x Enhanced

Windows System State refers to a collection of several key operating system elements and their files. Backing up the Windows System State is crucial for a successful disaster recovery strategy. The Windows System State of all supported Windows platforms can be backed up. Windows System State is always a full backup.

Number of Successful Full Backups to Retain For CSSB 5.x & 6.x Classic

A retention policy controls the period of time that a backup is kept. By default, Carbonite Safe Server Backup (CSSB) uses a cycle-based retention policy. A backup cycle is defined as a full backup and all associated incremental or differential backups. When a new full backup completes, the oldest excess backup cycle is removed within 24 hours. You can control how many old backup cycles to keep.

Number of Successful Full Backups to Retain For CSSB 6.x Enhanced

A retention policy controls the period of time that a backup is kept. By default, Carbonite Safe Server Backup (CSSB) uses a cycle-based retention policy. A backup cycle is defined as a full backup and all associated incremental or differential backups. When a new full backup completes, the oldest excess backup cycle is removed within 24 hours. You can control how many old backup cycles to keep.

How to Use the Delete All Backups Finished Before Function For CSSB 6.x Enhanced

The Delete All Backups Finished Before... function is the best way to delete large amounts of data. It can also be used to delete data that was uploaded from other machines on your account, even if those machines are no longer in service.

System State Backups Fail and Event ID 8194 is Logged

System State backups fail with the error application writer's data is not available. This behavior is caused by incorrect or missing COM access permissions.

Disk Full Error For CSSB 5.x & 6.x Classic

Backups require enough free space to store one's data. If you are performing a backup and there is not enough space, it will fail with the error message: Disk Full.

Disk Full Error For CSSB 6.x Enhanced

Backups require enough free space to store one's data. If you are performing a backup and there is not enough space, it will fail with the error message: Disk Full.

Hyper-V Incremental Backups on Windows Server 2008 R2 Fail

If you are running Windows Server 2008 R2, Hyper-V Incremental backups mail fail with the following error message: A vss snapshot could not be created. Please review backuperrors.txt found at < file path >. Within the backuperrors.txt file, you will see a message similar to the following: FailureMsg="No snapshots to revert were found for virtual machine".

Using System Restore with Carbonite Safe Backup Pro

System Restore is a feature in Microsoft Windows that allows the user to revert their computer's state to that of a previous point in time. Performing a System Restore in most cases does not affect your backup, but may downgrade Carbonite to an older version.

How To See If Your Windows User is an Administrator

Certain features and options in the Carbonite software require your Windows user to be an administrator before you can use them. You can check to see if your Windows user is an administrator by accessing the Windows Control Panel.

Backup Levels

We support full, differential and incremental backups.

Protecting Your Carbonite Safe Backup Pro Data if Your Computer is Lost or Stolen

If your computer is lost or stolen, Carbonite will keep the data for 30 days even if the data on the computer is deleted and a new backup runs. You can configure Carbonite to avoid the risk of data loss and take measures to prevent your Carbonite account from being compromised.

Moving Local Backups to a New Folder For CSSB 6.x Enhanced

It is sometimes necessary to move local backups from one location to another on disk. The Move Backup function ensures that Carbonite Safe Server Backup can locate, manage, and restore local backups after they have been moved.

Backing Up Mac Mail

You can check to see if your Mac Mail files are selected for backup through the Carbonite Preferences pane. If you chose the recommended default option (Automatically back up your 'Users' folder and Desktop) when you first installed Carbonite, your email will be backed up by default if the email files are less than 1 TB. IMAP email data should not be selected for backup because it is stored on the email provider's server and cannot be recovered via Carbonite in most cases.

Restoring Windows User Accounts With Carbonite

When you turn your computer on and click on your name or enter your username and password, you are signing in to your Windows user account. Windows creates these accounts to help organize and protect the information stored on your computer. When you use the Restore Manager to restore all of your files after a major computer crash, Carbonite tries to automatically match the Windows user accounts from your old computer with the ones on your new computer so that your new computer is set up just like your old computer.

Additional Information about the Rebuild System Databases Option

The rebuild system databases option is intended to be used following a bare metal restore.This option is available on the Restore page for Microsoft SQL Server and SharePoint backup sets. It allows users to repair Microsoft SQL Server instances from backup without the need for a manual rebuild process.

System Requirements For CSSB 6.x Enhanced

The current version of the product works for Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016 operating systems.

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