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Backing Up Files on Mac External Hard Drives

You can use Carbonite to back up an external hard drive directly attached by USB. By selecting the contents of the external drive, Carbonite backs up the files just like other files on your computer.

Backing Up Files on Windows External Hard Drives

You can use Carbonite to back up an external hard drive (in NTFS or FAT32 format) that is directly connected to your computer by USB.

Your Hard Drive Has Been Disconnected

If you receive a notice that your hard drive has been disconnected, you can dismiss the alert, replace the external hard drive, or remove the drive from your Carbonite backup.

Supported Amount of Drives

Carbonite Safe offers our customers automatic, secure, easy-to-use cloud backup for their important data on one PC at an affordable price. In order to remain viable as a business, we must ensure that our users comply with our terms of service.

Carbonite Safe Backup Pro Restore Checklist

This checklist will assist you with installing Carbonite and running through a Restore on your Windows computer.

CSSB Frequently Asked Questions For CSSB 6.x Enhanced

Carbonite Safe Server Backup Frequently Asked Questions

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite Preferences pane. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Backing Up Mac Mail

You can check to see if your Mac Mail files are selected for backup through the Carbonite Preferences pane. If you chose the recommended default option (Automatically back up your 'Users' folder and Desktop) when you first installed Carbonite, your email will be backed up by default if the email files are less than 1 TB. IMAP email data should not be selected for backup because it is stored on the email provider's server and cannot be recovered via Carbonite in most cases.

Carbonite Safe Restore Checklist

Follow the steps in this checklist to put Carbonite on your Windows computer and get your files back.

Requesting a Courier Recovery Drive for Carbonite Safe

Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a fee per computer.

Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro

Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.

Carbonite Safe Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Backing Up Your iTunes Music

If you opted to manually manage your backup when you first installed Carbonite, your iTunes music folder will not be included in your backup until you manually select it. During your trial period, your iTunes music folder can be selected for backup, but the music files within will not be backed up with Carbonite until you purchase a subscription.

CSSB Frequently Asked Questions For CSSB 5.x & 6.x Classic

Carbonite Safe Server Backup Frequently Asked Questions

How Carbonite Online Backup Works

Carbonite runs in the background and scans your computer for new and/or changed files in order to keep your backup current. Carbonite creates encrypted copies of your files that it sends over a secure connection to the Carbonite servers. Restoring files to your computer is a breeze whether you're installing Carbonite and downloading the files to your computer or using Carbonite's Anytime Anywhere Access feature.

Backing Up Quicken

If you have Carbonite for Mac version 1.x and chose the Automatic setup when installing Carbonite, your data for the current version of Quicken will be backed up by Carbonite. If you chose to start with nothing in your backup, or you are running Carbonite for Mac version 2.x, you may need to manually select your Quicken data for backup.

Backing Up Quicken

Your data for the current versions of Quicken will be backed up by default if you chose the Automatic Setup option during installation. Otherwise, you may have to manually add these files to your backup.

Difficulty Backing Up Drives Encrypted by Software

While enabled, disk encryption programs prevent Carbonite from performing backup operations.​

Backing Up OneDrive Files

You can select files in your OneDrive folder by right-clicking on them and selecting Carbonite; Back this up.

Backing Up Dropbox Files

You can select files in your Dropbox folder by right-clicking on them and selecting Carbonite; Back this up.

Removing Backed Up Files from Carbonite

When you remove a file from your backup, Carbonite will stop backing up the file immediately and delete it from our servers within 72 hours. You can easily remove a file or folder from your Carbonite backup using the Carbonite Preference pane / Carbonite User Interface.

Restoring All of Your Files for Carbonite Safe with Mac 1.x

You can restore all of your files to a new or repaired computer with the same operating system using the Carbonite Safe software.

Restoring Your Files to a Specific Folder or External Hard Drive

If necessary, the Carbonite Backup Drive can be used to restore all of your files to a specific directory - an external hard drive or a folder on the root of an internal drive, for example.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Backing Up Files that are Excluded by Default for Carbonite Safe Backup Pro

Carbonite excludes certain file types from being selected for back up. You can select most of the excluded files for backup by right-clicking on them and selecting Carbonite; Back this up.

Removing Backed Up Files from Carbonite

Removing files and folders from your Carbonite backup can reduce the total amount of time it takes to perform back up and restore operations. You can deselect files by right-clicking on them and selecting the appropriate option from the Carbonite context menu. This will remove the file from your backup within 72 hours.

Backing Up Google Drive Files

You can select files in your Google Drive folder by right-clicking on them and selecting Carbonite; Back this up.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

Restoring All of Your Files for Carbonite Safe

You can use the Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Restoring Your Files to a Specific Folder or External Hard Drive

If necessary, the Carbonite Preference Pane or User Interface can be used to restore all of your files to a specific directory - an external hard drive or a folder on the root of an internal drive, for example.

Disconnecting an External Hard Drive

If you need to disconnect your external hard drive from your computer, it is imperative to use the Safely Remove Hardware tool located in the Windows Notification area to do so.

Selecting Files for Backup

You can select additional files for backup with Carbonite with the Carbonite application.

Selecting Files for Backup on Mac 1.x

This article explains how to select files for backup with the Carbonite version 1.x for Mac.

Restoring All of Your Files for Carbonite Safe Backup Pro

You can use the Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Backing Up Files in iCloud with Carbonite

iCloud Drive’s Desktop & Document folder sync feature allows you to store your Desktop and Documents folders in iCloud Drive and access them on multiple devices. When you add your Desktop and Documents to iCloud Drive, all of your files move to iCloud and any new files you create are automatically stored in iCloud. iCloud will leave shortcuts in place of the files that were synced, but the synced files will no longer be stored on your hard drive, and they will no longer be backed up by Carbonite.

Getting Started with Carbonite Safe

Carbonite protects you against accidental data loss and possible corruption. You can choose your general backup preferences when you first install Carbonite. You can select a file or folder for backup through the Carbonite Preference pane / Carbonite User Interface at any time. Carbonite makes restoring your backed up files quick and easy.

Backing Up Your Email

Carbonite can back up your email if the emails are saved on your computer with a program such as Microsoft Outlook. If you access your email through a web browser (such as Internet Explorer or Google Chrome) or your email is configured through an IMAP protocol, Carbonite will not be able to back up your email. However, once you configure the emails to exist locally on your computer, Carbonite will be able to select them for backup.

Remotely Accessing Your Carbonite Safe Backup Pro Files

By using Anytime Anywhere Access, you can view and download a file that you have backed up from one computer to any Internet-connected computer. Using Anytime Anywhere Access will not install Carbonite onto your computer. Instead, you will be viewing your backed up data and restoring files/folders through our web interface.

Stuck Backup and Backup Errors

Carbonite backups may become stuck if you have an unreliable connection, problematic files are selected, or selected file paths are too long for Windows. Please reference the instructions in this article for further guidance.

Retention of Deleted Files for Carbonite Safe

Carbonite keeps your files on our servers for 30 days after they are removed from your computer that is backing up.

Restoring Individual Files or Folders

Carbonite allows you to restore large files and folders from the computer Carbonite is installed on with the Carbonite Backup Drive.

Moving Carbonite Safe to Another Mac Computer

Each Carbonite subscription can be used for one computer at a time. When you transfer Carbonite to a different computer, the nickname of your subscription will stay the same but the actual name of your subscription will take on the new computer's name. Transferring your Carbonite subscription to another computer allows you to restore your files to it or begin a new backup on it.

Difficulty Selecting Files for Back Up

Some files such as pictures and .PDFs can occasionally be marked as temporary files due to the nature of the software used to create or import them. Files with the temporary attribute cannot be backed up by Carbonite. In most cases, a new copy of the file can be created that would remove this attribute and allow Carbonite to select it for backup. This can be done by zipping the file with the Windows compression tool, and then unzipping it.

Remotely Accessing Your Carbonite Safe Files

You can log into your Carbonite Safe account from any computer to remotely browse, search, and restore backed up files from your account with Anytime Anywhere Access.

Backing Up Files That Are Excluded By Default

You can manually add files to your backup through the Carbonite Preference pane / Carbonite User Interface.

Upgrading from Carbonite Safe to Carbonite Safe Backup Pro

You can upgrade to Carbonite Safe Backup Pro at any time while your subscription is active to take advantage of multiple drive backup, Server OS support, and advanced Carbonite Safe Server Backup (CSSB) features.

Retention of Deleted Files for Carbonite Safe Backup Pro

The product keeps your selected files in your backup for up to 60 days after they are removed from your computer. This gives you an opportunity to restore any files that may have been deleted by accident. If you disconnect your external drive from your system while running the product, any files backed up from the external drive will be removed from our servers within 60 days.

Restoring All of Your Files for Carbonite Safe Backup Pro

If your hard drive crashes or you replace your computer, you can use the Restore Assistant / File Recovery to restore all of your files.

Stuck Backup and Backup Errors

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

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