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Mirror Image FAQs

Mirror Image was discontinued on October 31, 2018 and replaced with automatic video backup. This article contains frequently asked questions about the sunset of Mirror Image.

Downgrading Your Carbonite Safe Subscription

You can downgrade your Carbonite subscription at any time. After you downgrade your Carbonite subscription, you may lose access to features associated with higher-tier plans. If your subscription is still active, you will receive a credit towards your purchase for your remaining subscription time when you downgrade.

Restoring Your Computer with a Mirror Image

If your computer crashes or stops working correctly, you can restore your same Windows computer to a previous state using Mirror Image.

The Backup Has Failed Because We Are Unable to Query Windows Management Instrumentation for Required Information

When attempting to perform a backup of a Bare Metal Image backup set, an error may appear if CSB is unable to query the Windows Management Instrumentation.

Upgrading from Carbonite Safe to Carbonite Safe Backup Pro

You can upgrade your Carbonite Safe subscription to Carbonite Safe Backup Pro at any time while your subscription is active. Carbonite Safe Backup Pro is ideal for users who have multiple computers, hard drives, and Network Attached Storage (NAS) devices. You'll also gain access to a web-based admin console that allows you to manage users and computers seamlessly. When you convert to a Carbonite Safe Backup Pro plan, your data will migrated over to the new plan and you'll receive credit for any remaining time from your current Safe subscription.

Carbonite Safe Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Getting Started with Carbonite Safe

During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Getting Started with Carbonite Safe Server Backup For CSSB 6.x Enhanced

Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Safe Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Safe Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Safe Server Backup makes the process quick and easy.

Determining Your Carbonite Safe Plan

Your Carbonite account includes information about your Carbonite subscription.

Bare Metal Image Backup or Installation of BMI Software Fails with "Port 65000 is in use by another process"

The Bare Metal Image backup process within the product requires additional software to be installed. This additional software is installed automatically as part of creating a BMI backup set for the first time. This software requires that internal port 65000 be open and available. If port 65000 is not open, the BMI backup or installation of BMI software will fail with the following error: "Port 65000 is in use by another process. This port is required to install or run Bare Metal Image backups. Please free this port and then try again."

How To See If Your Windows User is an Administrator

Certain features and options in the Carbonite software require your Windows user to be an administrator before you can use them. You can check to see if your Windows user is an administrator by accessing the Windows Control Panel.

Restoring a Bare Metal Image For CSSB 5.x & 6.x Classic

A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.

Restoring Between Mac and PC

Carbonite Safe users can transfer their subscription between PC and Mac computers.

Restoring a Bare Metal Image For CSSB 6.x Enhanced

A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.

Creating a Bare Metal Image Backup For CSSB 5.x & 6.x Classic

A Bare Metal Image backup allows the restore of an entire system to a similar or dissimilar hardware. To perform a Bare Metal restore, you first need to create a recovery media.

Getting Started with Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Server Backup makes the process quick and easy.

Changing Your Email Address and Personal Information for Carbonite Safe

If you get a new email service provider, you can sign into your Carbonite account to update it with your new email address.

Restoring the Windows File System For CSSB 5.x & 6.x Classic

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Restoring the Windows File System For CSSB 6.x Enhanced

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Changing Your Computer's Nickname

You'll be prompted to give your computer a nickname to help identify it when you first install Carbonite. You can change your computer's Carbonite nickname through the Account tab in the InfoCenter (or through the My account page in the Carbonite application).

After Performing a Bare Metal Image Restore For CSSB 5.x & 6.x Classic

During a Bare Metal Image backup, if the presence of Microsoft SQL Server, Exchange Server and SharePoint databases is detected on your machine, CSSB will automatically create individual backup sets for each database with default backup settings. After performing a Bare Metal Image restore, these databases are not automatically restored to your machine. To recover these databases, additional steps will be required.

After Performing a Bare Metal Image Restore For CSSB 6.x Enhanced

During a Bare Metal Image backup, if the presence of Microsoft SQL Server, Exchange Server and SharePoint databases is detected on your machine, CSSB will automatically create individual backup sets for each database with default backup settings. After performing a Bare Metal Image restore, these databases are not automatically restored to your machine. To recover these databases, additional steps will be required.

Restoring Windows User Accounts With Carbonite

When you turn your computer on and click on your name or enter your username and password, you are signing in to your Windows user account. Windows creates these accounts to help organize and protect the information stored on your computer. When you use the Restore Manager to restore all of your files after a major computer crash, Carbonite tries to automatically match the Windows user accounts from your old computer with the ones on your new computer so that your new computer is set up just like your old computer.

System Requirements For CSSB 6.x Enhanced

The current version of the product works for Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016 operating systems.

Windows Firewall

Computer security programs (anti-virus and/or firewall) may block the installation and normal operations of programs like Carbonite. Fixing these issues is easy and allows Carbonite to run at peak performance. Configuring Windows Firewall to allow Carbonite access to the Internet will decrease the chance of slow/erroneous backups and faulty installations.

System Requirements For CSSB 5.x & 6.x Classic

The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.

How Does Carbonite Handle the Loss of Network Connectivity to the Cloud

The product needs an Internet connection to back up and restore your important files to and from the cloud. If your connection is interrupted, the product will immediately begin to actively retry the upload, and will continue to retry for approximately 11 minutes. After that time, the upload will be marked as failed within the user interface.

Adding Excluded Files to Your Backup

Carbonite does not automatically add video files or files over 4 GB in size to your backup by default. You can manually add these files to your backup.

Restricting Access to the Administrator Group

User access to Carbonite can be restricted through Windows Explorer so that only users in the Administrator group can perform Carbonite operations on the computer.

Backing Up and Restoring Mail on Windows 10

Carbonite backs up Microsoft Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. The quickest way to recover your email data and get it back into Windows 10 Mail is to set the app up in the same manner as you did when you first began using it. This will allow Windows 10 Mail to sync your email accounts automatically. Alternatively, you can use Carbonite to restore your mail data, but there may be additional steps you need to take once the restore has completed.

Creating a Bare Metal Image Backup For CSSB 6.x Enhanced

A Bare Metal Image backup allows the restore of an entire system to a similar or dissimilar hardware.

Determining Your Software Version

You can determine the Windows version of Carbonite you are running through the Carbonite application or from your Carbonite account.

Changing Your Password for Carbonite Safe

You can change the password associated your Carbonite account by signing into it on our website.

Changing Your Password for Carbonite Safe Backup Pro

You can change the password associated with your Carbonite account after signing in on our website.

Backing Up Windows Live Mail

Carbonite Backs up your Windows Live Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. For your Windows Live Mail contacts to be backed up, you must first export them to your computer and then select them for backup. You are currently unable to back up your Windows Live Calendar events.

Performing System State Restores on Windows Small Business Server 2011

In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.

Protecting Your Carbonite Safe Data if Your Computer is Lost or Stolen

If your computer is lost or stolen, Carbonite will keep the data for 30 days even if the data on the computer is deleted and a new backup runs. You can configure Carbonite Safe to avoid the risk of data loss and take measures to prevent your account from being compromised.

Upgrading Your Carbonite Safe Subscription

You can upgrade your Carbonite subscription at any time to receive a possible credit towards the upgrade price. After you upgrade your Carbonite subscription, you will gain access to additional features not available in your current version of Carbonite. If automatic renewal is enabled, you will need to deactivate it before you can upgrade your subscription.

Enabling Automatic Video Backup for Carbonite Safe Plus

Automatic video backup for Carbonite Safe Plus allows video files on your computer to automatically be selected for backup. This feature is enabled by default for new Carbonite Safe Plus subscriptions purchased after August 17th, 2017. Customers who purchased a subscription to Carbonite Safe Plus before this time, will need to activate automatic video backup.

List of Windows Events Created by Carbonite Safe Server Backup

Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.

Supported Operating Systems for Windows

There are different installation requirements for Carbonite Safe and Carbonite Safe Backup Pro as shown in the table below.

Changing Your Security Questions & Answers for Carbonite Safe Accounts

You can only update your security questions through our website.

Changing Your Security Questions & Answers for Carbonite Safe Backup Pro Accounts

You can only update your security questions through our website.

Carbonite Safe Pricing Adjustment

Carbonite is adjusting our pricing to reflect the value of our Carbonite Safe unlimited cloud backup plans and to allow us to continue investing in the products that are backing up your important documents and photos, and providing protection against security threats like ransomware.

Backup Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

This backup guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

Windows User Access Control is Preventing Changes to Configuration Files

Windows User Access Control (UAC) is a security feature introduced in Windows Vista, and is present in every Windows version released since. Settings for the product are stored in configuration files with the extension .conf. At its highest level, UAC will prevent users (even users with administrator privileges) from altering .conf files, and you will receive an error message stating: Your changes cannot be saved.

Restoring the Windows System State For CSSB 5.x & 6.x Classic

The product supports the recovery of Windows System State by restoring the Registry, Boot files, System files, Active Directory and more. The product offers recovery of Windows System State on all the supported Windows platforms. The entire contents of the Windows System State backup will be restored. Selective restore of individual System State components is not possible. By default, System State will restore to the original location and overwrite existing files.

Restoring the Windows System State For CSSB 6.x Enhanced

The product supports the recovery of Windows System State by restoring the Registry, Boot files, System files, Active Directory and more. The product offers recovery of Windows System State on all the supported Windows platforms. The entire contents of the Windows System State backup will be restored. Selective restore of individual System State components is not possible. By default, System State will restore to the original location and overwrite existing files.

Configuring Windows Update

Windows Updates are set to install automatically by default on most versions of the Windows operating system. Installing Windows Updates can cause the computer to restart. If the computer restarts during a Carbonite restore, it could significantly increase restore time. Carbonite recommends configuring automatic Windows Updates during long restores to prevent interruptions and reduce the overall restore time.

Importing Windows Live Mail Contacts

After you have restored your Windows Live Mail contacts, you can import them back into the program. If you've already restored what you need, we can direct you in how to import. If you still need to restore the data, this article will guide you through that process.

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