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If you received a notice about updating Carbonite, we recently updated our software for Windows to a more secure standard. To continue backing up, update Carbonite using the appropriate link below:

-Updating to the Latest Version of Carbonite Safe (for Basic, Plus, and Prime plans)
-Updating to the Latest Version of Carbonite Safe Backup Pro (for Core, Power, and Ultimate plans)

If Carbonite is not already installed on your computer, you will need to sign in and reinstall Carbonite from your account to get the latest version.

Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.

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Getting Started with Carbonite Safe

During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Installing Carbonite Safe and Initial Backup Selections

When you initially sign up for a free trial, you are automatically asked to install Carbonite right away. If you have already created an account and did not install Carbonite, you can do so through your account.

Requesting a Courier Recovery Drive for Carbonite Safe

Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a fee per computer.

Manually Managing Your Backup for Carbonite Safe

With Carbonite, you can manage your backup manually or have Carbonite automatically manage it. You are responsible for selecting files and folders for backup with the manual option.

Data Security for Carbonite Safe and Safe Backup Pro

Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Read this article to learn more about how we keep your files safe!

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