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Managing Your Private Encryption Key for Carbonite Safe

During the initial installation, Carbonite Safe allows you to manage your own encryption key for Windows computers.

Managing Your Private Encryption Key for Carbonite Safe Backup Pro

During the initial installation, Carbonite Safe Backup Pro allows you to manage your own encryption key for Windows computers.

Encryption For CSSB 6.x Enhanced

Carbonite Safe Server Backup (CSSB) offers encryption options that provide 100% privacy of your backup data. The product supports two different types of encryption: private key encryption and auto encryption.

Managing Your Private Encryption Key for Carbonite Server For CSSB 6.x Enhanced

By default, Carbonite Safe Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit (or better) encryption. In the event of a disaster recovery, you only need to remember your account username and password to access the files in your backup. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption. The private encryption key will be required in order to restore your backed up data.

Managing Your Private Encryption Key for Carbonite Server For CSSB 5.x & 6.x Classic

By default, Carbonite Safe Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit (or better) encryption. In the event of a disaster recovery, you only need to remember your account username and password to access the files in your backup. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption. The private encryption key will be required in order to restore your backed up data.

Encryption Keys and Carbonite Features for Carbonite Safe Backup Pro

Carbonite gives you the option to manage your own encryption key when you install the program onto your computer. If you choose to manage your private encryption key yourself, you will be unable to use Carbonite's Anytime Anywhere Access to retrieve your files from any Internet-enabled computer or use the Rapid Recovery service. Currently, only PC (Windows) computers are allowed to manage their own encryption key.

Encryption Keys and Carbonite Features for Carbonite Safe

Carbonite gives you the option to manage your own encryption key when you first install the program on your computer. If you choose to do so, you won't be able to use Carbonite's Anytime Anywhere Access feature to access your files remotely or use the Courier Recovery service. Encryption keys can only be managed on Windows computers at this time.

Restoring Between Mac and PC

Carbonite Safe users can transfer their subscription between PC and Mac computers.

Recovering from a Virus or Computer Crash for Carbonite Safe

Computers can get infected with viruses or crash for any number of reasons. If you have a backup, you have a sure fire way to get back up and running should anything happen to your computer. Within this article, you'll find information about what to do after your computer is repaired or replaced so you can restore your files and resume your backup.

Getting Started with Carbonite Safe

Carbonite protects you against accidental data loss and possible corruption. You can choose your general backup preferences when you first install Carbonite. You can select a file or folder for backup through the Carbonite Preference pane / Carbonite User Interface at any time. Carbonite makes restoring your backed up files quick and easy.

Encryption For CSSB 5.x & 6.x Classic

Carbonite Safe Server Backup (CSSB) offers encryption options that provide 100% privacy and security to your backup data. The product supports two different types of encryption: private key encryption and auto encryption.

Supported Operating Systems for Carbonite Safe

The current version of Carbonite Safe works for Windows 7, Windows 8, Windows 8.1, Windows 10, and Mac OS X 10.7 and above.

Getting Started with Carbonite Safe

During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Backing Up Your Email

Carbonite can back up your email if the emails are saved on your computer with a program such as Microsoft Outlook. If you access your email through a web browser (such as Internet Explorer or Google Chrome) or your email is configured through an IMAP protocol, Carbonite will not be able to back up your email. However, once you configure the emails to exist locally on your computer, Carbonite will be able to select them for backup.

How To See If Your Windows User is an Administrator

Certain features and options in the Carbonite software require your Windows user to be an administrator before you can use them. You can check to see if your Windows user is an administrator by accessing the Windows Control Panel.

Data Security for Carbonite Safe and Safe Backup Pro

Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Read this article to learn more about how we keep your files safe!

Restoring the Windows File System For CSSB 5.x & 6.x Classic

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Restoring the Windows File System For CSSB 6.x Enhanced

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Backing Up Mac Mail

You can check to see if your Mac Mail files are selected for backup through the Carbonite Preferences pane. If you chose the recommended default option (Automatically back up your 'Users' folder and Desktop) when you first installed Carbonite, your email will be backed up by default if the email files are less than 1 TB. IMAP email data should not be selected for backup because it is stored on the email provider's server and cannot be recovered via Carbonite in most cases.

Restoring Windows User Accounts With Carbonite

When you turn your computer on and click on your name or enter your username and password, you are signing in to your Windows user account. Windows creates these accounts to help organize and protect the information stored on your computer. When you use the Restore Manager to restore all of your files after a major computer crash, Carbonite tries to automatically match the Windows user accounts from your old computer with the ones on your new computer so that your new computer is set up just like your old computer.

Windows Firewall

Computer security programs (anti-virus and/or firewall) may block the installation and normal operations of programs like Carbonite. Fixing these issues is easy and allows Carbonite to run at peak performance. Configuring Windows Firewall to allow Carbonite access to the Internet will decrease the chance of slow/erroneous backups and faulty installations.

Backing Up Entourage

You can check to see if your Entourage files are selected for backup through the Carbonite Preference Pane / Carbonite User Interface. If you chose the recommended default option, Automatically back up your 'Users' folder and Desktop, when you first installed Carbonite, your email will be backed up by default assuming the email files are less than 4GB.

System Requirements For CSSB 5.x & 6.x Classic

The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.

How Does Carbonite Handle the Loss of Network Connectivity to the Cloud

The product needs an Internet connection to back up and restore your important files to and from the cloud. If your connection is interrupted, the product will immediately begin to actively retry the upload, and will continue to retry for approximately 11 minutes. After that time, the upload will be marked as failed within the user interface.

Backing up Microsoft Outlook 2016

With Microsoft Outlook for Mac, Microsoft recommends exporting your information from within the Outlook application before trying to back them up. Microsoft provides instructions for this process.

Importing into Microsoft Outlook for Mac

When Carbonite restores your Microsoft Outlook data to your computer, it does not import it into the program. After the restore has finished, you will need to import the data back into your Outlook program manually.

Difficulty Installing Mac 2.x

In some cases, Carbonite may not install properly or open correctly after downloading from the Carbonite website. You can open the Carbonite Installer file by using the Show Package Contents function in the right-click menu of Finder.

Supported Operating Systems for Mac

Carbonite supports the official releases and any incremental versions of the operating systems listed below.

Restricting Access to the Administrator Group

User access to Carbonite can be restricted through Windows Explorer so that only users in the Administrator group can perform Carbonite operations on the computer.

Adding Excluded Files to Your Backup

Carbonite does not automatically add video files or files over 4 GB in size to your backup by default. You can manually add these files to your backup.

Backing Up and Restoring Mail on Windows 10

Carbonite backs up Microsoft Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. The quickest way to recover your email data and get it back into Windows 10 Mail is to set the app up in the same manner as you did when you first began using it. This will allow Windows 10 Mail to sync your email accounts automatically. Alternatively, you can use Carbonite to restore your mail data, but there may be additional steps you need to take once the restore has completed.

System Requirements For CSSB 6.x Enhanced

The current version of the product works for Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016 operating systems.

FileVault and Carbonite

FileVault is a powerful encryption/security tool for newer model Mac computers. FileVault encrypts your drives and directories when you log off, restart or shut down your Mac and decrypts them when you log back in. Each time it happens, this encryption process changes the way all of your files appear to Carbonite, which causes Carbonite to back them up again from scratch.

Carbonite Mac 2.x Version Release Notes

Carbonite Version 2.7.7 is the latest release for Mac 2.x on Carbonite Safe and Safe Backup Pro plans.

Carbonite Mac 1.x Version Release Notes

Carbonite Version 1.1.23 is the latest release for Mac 1.x on Carbonite Safe and Safe Backup Pro plans.

Backing Up Windows Live Mail

Carbonite Backs up your Windows Live Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. For your Windows Live Mail contacts to be backed up, you must first export them to your computer and then select them for backup. You are currently unable to back up your Windows Live Calendar events.

Allowing Carbonite Through the Mac Firewall

If Carbonite is having trouble connecting to the Internet or running properly, it could be restricted by your Mac Firewall. Allowing Carbonite to connect to the Internet through the firewall helps ensure Carbonite is able to perform its tasks successfully.

Moving Carbonite Safe to Another Mac Computer

Each Carbonite subscription can be used for one computer at a time. When you transfer Carbonite to a different computer, the nickname of your subscription will stay the same but the actual name of your subscription will take on the new computer's name. Transferring your Carbonite subscription to another computer allows you to restore your files to it or begin a new backup on it.

Performing System State Restores on Windows Small Business Server 2011

In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

List of Windows Events Created by Carbonite Safe Server Backup

Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.

Supported Operating Systems for Windows

There are different installation requirements for Carbonite Safe and Carbonite Safe Backup Pro as shown in the table below.

Protecting Your Carbonite Safe Data if Your Computer is Lost or Stolen

If your computer is lost or stolen, Carbonite will keep the data for 30 days even if the data on the computer is deleted and a new backup runs. You can configure Carbonite Safe to avoid the risk of data loss and take measures to prevent your account from being compromised.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite Preferences pane. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Backup Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

This backup guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

Importing Calendar/iCal Without iCloud Installed

Calendar/iCal stores all calendar data in a single specific directory. If you need to restore your Calendar/iCal data, Carbonite recommends restoring this directory to your Desktop. If iCloud is not installed and running, you can import your Calendar/iCal data using the instructions in this article.

Displaying Hidden Library Folder

In some cases, the files you wish to select for backup are within the user Library folder on your Mac, which is hidden by default. Depending on your macOS version, you can unhide these folders so they can be viewed and selected for backup within the Carbonite application.

Backing Up Files on Mac External Hard Drives

You can use Carbonite to back up an external hard drive directly attached by USB. By selecting the contents of the external drive, Carbonite backs up the files just like other files on your computer.

Selecting Files for Backup on Mac 1.x

This article explains how to select files for backup with the Carbonite version 1.x for Mac.

Windows User Access Control is Preventing Changes to Configuration Files

Windows User Access Control (UAC) is a security feature introduced in Windows Vista, and is present in every Windows version released since. Settings for the product are stored in configuration files with the extension .conf. At its highest level, UAC will prevent users (even users with administrator privileges) from altering .conf files, and you will receive an error message stating: Your changes cannot be saved.

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