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Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

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Improving Performance of Backups Involving Network Drives

If you are experiencing performance issues while running a backup using network drives, you can alleviate such issues with a few simple steps. You can split large backup sets into multiple, smaller backups or schedule backups when disk activity is at a minimum.

Mapped Network Drives Do Not Appear in the CSSB User Interface For CSSB 5.x & 6.x Classic

If you are running Windows Vista, Windows Server 2008, or later, you may not be able to select mapped network drives for backup. Although, mapped network drives appear in Windows Explorer, they are not visible in the CSSB user interface.

Mapped Network Drives Do Not Appear in the CSSB User Interface For CSSB 6.x Enhanced

If you are running Windows Vista, Windows Server 2008, or later, you may not be able to select mapped network drives for backup. Although, mapped network drives appear in Windows Explorer, they are not visible in the CSSB user interface.

How to Use External or Mapped Network Drives with CSSB For CSSB 5.x & 6.x Classic

External drives and network mapped drives can be used with the product for storage of backup data. The product can also perform backups of data on an external or network mapped drive.

How to Use External or Mapped Network Drives with CSSB For CSSB 6.x Enhanced

External drives and network mapped drives can be used with the product for storage of backup data. The product can also perform backups of data on an external or network mapped drive.

Carbonite Safe Versus Other Backup Methods

There are four important things to consider when deciding how to back up your data: time & hassle, cost, peace of mind, and security. We at Carbonite strive to provide the best service in each of these categories.

Carbonite Safe Comparison Chart

Carbonite Safe comes with three different levels of Carbonite subscriptions: Carbonite Safe Basic, Carbonite Safe Plus, and Carbonite Safe Prime. Carbonite Safe Plus and Safe Prime each come with additional features that make backing up and restoring your computer easier.

Backing Up Files on External Hard Drives

You can use Carbonite to back up an external hard drive directly attached by USB. By selecting the contents of the external drive, Carbonite backs up the files just like other files on your computer.

Backing Up Files on External Hard Drives

You can use Carbonite to back up an external hard drive (in NTFS or FAT32 format) that is directly connected to your computer by USB.

How Does Carbonite Handle the Loss of Network Connectivity to the Cloud

The product needs an Internet connection to back up and restore your important files to and from the cloud. If your connection is interrupted, the product will immediately begin to actively retry the upload, and will continue to retry for approximately 11 minutes. After that time, the upload will be marked as failed within the user interface.

About Drives and Carbonite Safe

Carbonite Safe offers our customers automatic, secure, easy-to-use cloud backup for their important data on one PC at an affordable price. In order to remain viable as a business, we must ensure that our users comply with our terms of service.

Upgrading from Carbonite Safe to Carbonite Safe Backup Pro

You can upgrade your Carbonite Safe subscription to Carbonite Safe Backup Pro at any time while your subscription is active. Carbonite Safe Backup Pro is ideal for users who have multiple computers, hard drives, and Network Attached Storage (NAS) devices. You'll also gain access to a web-based admin console that allows you to manage users and computers seamlessly. When you convert to a Carbonite Safe Backup Pro plan, your data will migrated over to the new plan and you'll receive credit for any remaining time from your current Safe subscription.

Windows Time Service

Microsoft's Windows Time Service is used to manage the Network Time Protocol (NTP) on Windows. If this service is disabled or broken, it may prevent many of your services from running properly, including Carbonite. To correct these potential issues, you must change the setting for Windows Time Service in the Services snap-in of the Microsoft Management Console.

NAS Device Disconnected Pop-up

If you are not logged in as the user who first selected the NAS device for back up or you are unable to access your NAS device, you will receive a pop-up from the Carbonite InfoCenter / application indicating that the drive has been disconnected. If you do not reconnect the NAS device within 60 days after it has been 'disconnected', Carbonite will remove any files backed up from it. Backing a NAS device is only available on a Windows computer.

Mapped Drive Disappears in the Backing Up File Tree When Switching Tabs

The product calls on the Windows registry to populate the file tree in the Backup page of the user interface. Sometimes, when a mapped drive is disconnected and reconnected, a user will re-map it under a different drive letter. The incorrect mapping must be removed in order for the user interface to properly display the mapped drive.

Getting Started with Carbonite Safe

During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

CSSB Frequently Asked Questions For CSSB 5.x & 6.x Classic

Carbonite Safe Server Backup Frequently Asked Questions

CSSB Frequently Asked Questions For CSSB 6.x Enhanced

Carbonite Safe Server Backup Frequently Asked Questions

Entering and Exiting Recover Mode

Recover Mode pauses your backup, so you can restore your data from Carbonite without any complications. You can enter or exit Recover Mode through the Carbonite icon in the Windows notification area.

Changing Backup Permissions for a NAS Device

One Carbonite Safe Pro Administrator per computer can select a NAS device to be included in their backup, provided they are on a Windows computer. However, multiple Carbonite Safe Pro Administrators can select the same NAS device to be backed up on different computers. You can change the current backup manager of your NAS device at any time after it has been selected for back up.

How To See If Your Windows User is an Administrator

Certain features and options in the Carbonite software require your Windows user to be an administrator before you can use them. You can check to see if your Windows user is an administrator by accessing the Windows Control Panel.

Changing Your Email Address and Personal Information for Carbonite Safe

If you get a new email service provider, you can sign into your Carbonite account to update it with your new email address.

Restoring the Windows File System For CSSB 5.x & 6.x Classic

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Restoring the Windows File System For CSSB 6.x Enhanced

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

About Carbonite and NAS Devices

As a Carbonite Safe Backup Pro administrator, Carbonite allows you to back up your NAS (Network Attached Storage) drives. Once logged in as a Windows administrator, you can select any mapped NAS drives for backup.

Restoring Windows User Accounts With Carbonite

When you turn your computer on and click on your name or enter your username and password, you are signing in to your Windows user account. Windows creates these accounts to help organize and protect the information stored on your computer. When you use the Restore Manager to restore all of your files after a major computer crash, Carbonite tries to automatically match the Windows user accounts from your old computer with the ones on your new computer so that your new computer is set up just like your old computer.

System Requirements For CSSB 6.x Enhanced

The current version of the product works for Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016 operating systems.

Windows Firewall

Computer security programs (anti-virus and/or firewall) may block the installation and normal operations of programs like Carbonite. Fixing these issues is easy and allows Carbonite to run at peak performance. Configuring Windows Firewall to allow Carbonite access to the Internet will decrease the chance of slow/erroneous backups and faulty installations.

Backing Up a NAS Device

Carbonite Safe Backup Pro has implemented a new feature that allows you to back up your NAS (network attached storage) device. This feature is only available on a Windows computer. Carbonite Office Administrators and Billing Owners will be able to select their NAS device the same way any other file is backed up.

System Requirements For CSSB 5.x & 6.x Classic

The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.

Adding Excluded Files to Your Backup

Carbonite does not automatically add video files or files over 4 GB in size to your backup by default. You can manually add these files to your backup.

List of Windows Events Created by Carbonite Safe Server Backup

Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.

Manually Uninstalling Carbonite Safe Backup Pro

If possible, we recommend that you uninstall Carbonite using your computers standard tools that help you uninstall programs. If this process does not work, these instructions will assist you in manually completing an uninstall of Carbonite. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.

Restricting Access to the Administrator Group

User access to Carbonite can be restricted through Windows Explorer so that only users in the Administrator group can perform Carbonite operations on the computer.

Backing Up and Restoring Mail on Windows 10

Carbonite backs up Microsoft Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. The quickest way to recover your email data and get it back into Windows 10 Mail is to set the app up in the same manner as you did when you first began using it. This will allow Windows 10 Mail to sync your email accounts automatically. Alternatively, you can use Carbonite to restore your mail data, but there may be additional steps you need to take once the restore has completed.

How to Convert a Mirror Image External Drive Back to a Regular External Drive

Should you choose to stop using the Mirror Image and reuse the external drive for other needs, please follow the instructions below.

How Carbonite Online Backup Works

Carbonite runs in the background and scans your computer for new and/or changed files in order to keep your backup current. Carbonite creates encrypted copies of your files that it sends over a secure connection to the Carbonite servers. Restoring files to your computer is a breeze whether you're installing Carbonite and downloading the files to your computer or using Carbonite's Anytime Anywhere Access feature.

Mirror Image Drive

Mirror Image makes a complete copy (called a "snapshot") of the drive used by your operating system. You can use any USB (2.0 or 3.0) external hard drive that's compatible with Windows 7 and above, is connected directly to the computer, and is larger than the size of your operating system drive. Carbonite currently does not support using Mirror Image with RAID arrays. To disconnect your Mirror Image drive, use the Safely Remove Hardware tool to avoid any potential issues.

Backing Up Windows Live Mail

Carbonite Backs up your Windows Live Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. For your Windows Live Mail contacts to be backed up, you must first export them to your computer and then select them for backup. You are currently unable to back up your Windows Live Calendar events.

Difficulty Backing Up Drives Encrypted by Software

While enabled, disk encryption programs prevent Carbonite from performing backup operations.​

FileVault and Carbonite

FileVault is a powerful encryption/security tool for newer model Mac computers. FileVault encrypts your drives and directories when you log off, restart or shut down your Mac and decrypts them when you log back in. Each time it happens, this encryption process changes the way all of your files appear to Carbonite, which causes Carbonite to back them up again from scratch.

Performing System State Restores on Windows Small Business Server 2011

In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.

Protecting Your Carbonite Safe Data if Your Computer is Lost or Stolen

If your computer is lost or stolen, Carbonite will keep the data for 30 days even if the data on the computer is deleted and a new backup runs. You can configure Carbonite Safe to avoid the risk of data loss and take measures to prevent your account from being compromised.

Upgrading Your Carbonite Safe Subscription

You can upgrade your Carbonite subscription at any time to receive a possible credit towards the upgrade price. After you upgrade your Carbonite subscription, you will gain access to additional features not available in your current version of Carbonite. If automatic renewal is enabled, you will need to deactivate it before you can upgrade your subscription.

Changing Your External Hard Drive for Mirror Image

If you are using Carbonite Mirror Image, there may be a time when you want to use a different external hard drive for your Mirror Image backups. A different external hard drive can be designated for Mirror Image from within the Settings tab (or the Backup settings page) of the InfoCenter / Carbonite application.

Supported Operating Systems for Windows

There are different installation requirements for Carbonite Safe and Carbonite Safe Backup Pro as shown in the table below.

Mirror Image Plan Change

Carbonite is ending support for the Mirror Image feature on October 15, 2018.

Backup Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

This backup guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

The A: or B: Drives Cannot be Selected for Backup

When configuring a File System backup, the A: and B: drives do not appear in the file tree, and thus cannot be selected. These drives are reserved by Windows for floppy disks.

PC Basics

This video series goes over a bunch of computer basics that are very useful when working with PCs.

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