Carbonite Support > Search Results

Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.

You searched for "Personal Pro Mac Windows Encryption" in

Search Results

Data Security for Carbonite Safe and Safe Backup Pro

Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Read this article to learn more about how we keep your files safe!

Upgrading from Carbonite Safe to Carbonite Safe Backup Pro

You can upgrade your Carbonite Safe subscription to Carbonite Safe Backup Pro at any time while your subscription is active. Carbonite Safe Backup Pro is ideal for users who have multiple computers, hard drives, and Network Attached Storage (NAS) devices. You'll also gain access to a web-based admin console that allows you to manage users and computers seamlessly. When you convert to a Carbonite Safe Backup Pro plan, your data will migrated over to the new plan and you'll receive credit for any remaining time from your current Safe subscription.

Supported Operating Systems for Windows

There are different installation requirements for Carbonite Safe and Carbonite Safe Backup Pro as shown in the table below.

System Requirements For CSSB 5.x & 6.x Classic

The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite Preferences pane. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Backing Up Your iTunes Music

If you opted to manually manage your backup when you first installed Carbonite, your iTunes music folder will not be included in your backup until you manually select it. During your trial period, your iTunes music folder can be selected for backup, but the music files within will not be backed up with Carbonite until you purchase a subscription.

Recovering from a Virus or Computer Crash for Carbonite Safe

Computers can get infected with viruses or crash for any number of reasons. If you have a backup, you have a sure fire way to get back up and running should anything happen to your computer. Within this article, you'll find information about what to do after your computer is repaired or replaced so you can restore your files and resume your backup.

Restoring Between Mac and PC

Carbonite Safe users can transfer their subscription between PC and Mac computers.

Getting Started with Carbonite Safe

Carbonite protects you against accidental data loss and possible corruption. You can choose your general backup preferences when you first install Carbonite. You can select a file or folder for backup through the Carbonite Preference pane / Carbonite User Interface at any time. Carbonite makes restoring your backed up files quick and easy.

Carbonite Safe Backup Pro Restore Checklist

This checklist will assist you with installing Carbonite and running through a Restore on your Windows computer.

Encryption Keys and Carbonite Features for Carbonite Safe Backup Pro

Carbonite gives you the option to manage your own encryption key when you install the program onto your computer. If you choose to manage your private encryption key yourself, you will be unable to use Carbonite's Anytime Anywhere Access to retrieve your files from any Internet-enabled computer or use the Rapid Recovery service. Currently, only PC (Windows) computers are allowed to manage their own encryption key.

Managing Your Private Encryption Key for Carbonite Safe Backup Pro

By default, Carbonite manages your encryption key for you so that you only need to remember your username and password to access the files in your backup. Carbonite stores your encryption key in a database that is also encrypted and protected separately. Currently, only PC (Windows) machines are given the option to manage their private encryption key. If you choose to manage your private encryption key, you cannot access your backed up files through Anytime Anywhere Access or use the Courier Recovery service for that computer.

Encryption For CSSB 5.x & 6.x Classic

Carbonite Safe Server Backup (CSSB) offers encryption options that provide 100% privacy of your backup data. The product supports two different types of encryption: private key encryption and auto encryption.

Encryption For CSSB 6.x Enhanced

Carbonite Safe Server Backup (CSSB) offers encryption options that provide 100% privacy of your backup data. The product supports two different types of encryption: private key encryption and auto encryption.

Carbonite Safe Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Renewing Your Carbonite Safe Backup Pro Subscription

You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard up to 60 days before your expiration. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.

Getting Started with Carbonite Safe

During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Supported Operating Systems for Carbonite Safe

The current version of Carbonite Safe works for Windows 7, Windows 8, Windows 8.1, Windows 10, and Mac OS X 10.7 and above.

Difficulty Installing Carbonite

There are some cases in which the Carbonite software may not install properly on your Windows computer.

Supported Operating Systems for Mac

Carbonite supports the official releases and any incremental versions of the operating systems listed below.

CSSB Frequently Asked Questions For CSSB 6.x Enhanced

Carbonite Safe Server Backup Frequently Asked Questions

Managing Your Private Encryption Key for Carbonite Server For CSSB 6.x Enhanced

By default, Carbonite Safe Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit (or better) encryption. In the event of a disaster recovery, you only need to remember your account username and password to access the files in your backup. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption. The private encryption key will be required in order to restore your backed up data.

Backing Up Your Email

Carbonite can back up your email if the emails are saved on your computer with a program such as Microsoft Outlook. If you access your email through a web browser (such as Internet Explorer or Google Chrome) or your email is configured through an IMAP protocol, Carbonite will not be able to back up your email. However, once you configure the emails to exist locally on your computer, Carbonite will be able to select them for backup.

How To See If Your Windows User is an Administrator

Certain features and options in the Carbonite software require your Windows user to be an administrator before you can use them. You can check to see if your Windows user is an administrator by accessing the Windows Control Panel.

Protecting Your Carbonite Safe Backup Pro Data if Your Computer is Lost or Stolen

If your computer is lost or stolen, Carbonite will keep the data for 30 days even if the data on the computer is deleted and a new backup runs. You can configure Carbonite to avoid the risk of data loss and take measures to prevent your Carbonite account from being compromised.

Managing Your Private Encryption Key for Carbonite Safe

For an added layer of security, Carbonite allows you to manage your own encryption key for Windows during the initial install process. If you choose to manage your own encryption key, Carbonite will prompt you to save a .pem file, which Carbonite will reference to encrypt your personal files before transmitting them to our servers. Carbonite will not keep a copy of your private encryption key so if you lose it, your backed up data will be unrecoverable by Carbonite. Unless you are experienced at managing encryption keys or have a special need to do so, we strongly recommend that you do not choose this option.

Changing Your Email Address and Personal Information for Carbonite Safe

If you get a new email service provider, you can sign into your Carbonite account to update it with your new email address.

Restoring the Windows File System For CSSB 5.x & 6.x Classic

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Restoring the Windows File System For CSSB 6.x Enhanced

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Restoring Windows User Accounts With Carbonite

When you turn your computer on and click on your name or enter your username and password, you are signing in to your Windows user account. Windows creates these accounts to help organize and protect the information stored on your computer. When you use the Restore Manager to restore all of your files after a major computer crash, Carbonite tries to automatically match the Windows user accounts from your old computer with the ones on your new computer so that your new computer is set up just like your old computer.

System Requirements For CSSB 6.x Enhanced

The current version of the product works for Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016 operating systems.

Intel Macs

Your Mac must have an Intel-based processor running OS X 10.7 or above in order to run Carbonite.

Backing Up Mac Mail

You can check to see if your Mac Mail files are selected for backup through the Carbonite Preferences pane. If you chose the recommended default option (Automatically back up your 'Users' folder and Desktop) when you first installed Carbonite, your email will be backed up by default if the email files are less than 1 TB. IMAP email data should not be selected for backup because it is stored on the email provider's server and cannot be recovered via Carbonite in most cases.

Windows Firewall

Computer security programs (anti-virus and/or firewall) may block the installation and normal operations of programs like Carbonite. Fixing these issues is easy and allows Carbonite to run at peak performance. Configuring Windows Firewall to allow Carbonite access to the Internet will decrease the chance of slow/erroneous backups and faulty installations.

Migrating from Windows XP and Vista to a Newer Windows Operating System for Carbonite Safe Backup Pro

Microsoft has ended all support of Windows XP. Please follow Microsoft's recommended upgrade process to remain protected. Once you have upgraded and transferred data using the recommended steps outlined by Microsoft, install Carbonite and take some time to ensure your data is properly selected for back up.

The Carbonite InfoCenter Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

The Carbonite InfoCenter guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

Restore Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

This restore guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

Backup Guide for Carbonite Safe Backup Pro on Windows XP/Vista/Server 2003

This backup guide contains information for Carbonite Safe Backup Pro users on Windows XP, Windows Vista and Server 2003.

How Does Carbonite Handle the Loss of Network Connectivity to the Cloud

The product needs an Internet connection to back up and restore your important files to and from the cloud. If your connection is interrupted, the product will immediately begin to actively retry the upload, and will continue to retry for approximately 11 minutes. After that time, the upload will be marked as failed within the user interface.

Adding Excluded Files to Your Backup

Carbonite does not automatically add video files or files over 4 GB in size to your backup by default. You can manually add these files to your backup.

Encryption Key Password

You can choose an optional password for your encryption key during the initial installation

Backing Up Entourage

You can check to see if your Entourage files are selected for backup through the Carbonite Preference Pane / Carbonite User Interface. If you chose the recommended default option, Automatically back up your 'Users' folder and Desktop, when you first installed Carbonite, your email will be backed up by default assuming the email files are less than 4GB.

Difficulty Installing Mac 2.x

In some cases, Carbonite may not install properly or open correctly after downloading from the Carbonite website. You can open the Carbonite Installer file by using the Show Package Contents function in the right-click menu of Finder.

Carbonite Safe Backup Pro Pricing Adjustment

Carbonite is adjusting our pricing to reflect the value of the Carbonite Safe Core cloud backup plan, and to allow us to continue investing in the products that are backing up your small business's important files.

Restricting Access to the Administrator Group

User access to Carbonite can be restricted through Windows Explorer so that only users in the Administrator group can perform Carbonite operations on the computer.

Backing Up and Restoring Mail on Windows 10

Carbonite backs up Microsoft Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. The quickest way to recover your email data and get it back into Windows 10 Mail is to set the app up in the same manner as you did when you first began using it. This will allow Windows 10 Mail to sync your email accounts automatically. Alternatively, you can use Carbonite to restore your mail data, but there may be additional steps you need to take once the restore has completed.

Backing up Microsoft Outlook 2016

With Microsoft Outlook for Mac, Microsoft recommends exporting your information from within the Outlook application before trying to back them up. Microsoft provides instructions for this process.

Importing into Microsoft Outlook for Mac

When Carbonite restores your Microsoft Outlook data to your computer, it does not import it into the program. After the restore has finished, you will need to import the data back into your Outlook program manually.

FileVault and Carbonite

FileVault is a powerful encryption/security tool for newer model Mac computers. FileVault encrypts your drives and directories when you log off, restart or shut down your Mac and decrypts them when you log back in. Each time it happens, this encryption process changes the way all of your files appear to Carbonite, which causes Carbonite to back them up again from scratch.

Feedback