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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Backing up Microsoft Outlook 2016
With Microsoft Outlook for Mac, Microsoft recommends exporting your information from within the Outlook application before trying to back them up.
Backing Up Your Email
You can back up your email from an email program like Apple Mail or Microsoft Outlook.
Allowing Carbonite Through a Windows Application Firewall
If Carbonite is having trouble connecting to the Internet or running properly, it could be restricted by your firewall. Allowing Carbonite to connect to the Internet through the application firewall helps ensure Carbonite is able to perform its tasks successfully.
Known Issue: Legacy FileVault Prevents Carbonite from Backing up Files
Apple's disk encryption, FileVault, prevents Carbonite from backing up files.
FAQ: What Is Cloud Backup?
What Is cloud backup?
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Storage of Data After Expiration
Carbonite keeps your backed up data on our servers for a limited time after expiration in case you decide to continue with your coverage Depending on your expired account status, Carbonite will permanently remove your backed up data after 30 or 60 days.
Backup Overdue for Carbonite Safe (Mac 2x)
Carbonite will automatically send out backup overdue emails if your computer hasn't connected to Carbonite within 14 days.
Reinstalling Carbonite Safe (Mac 2x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
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