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If you received a notice about updating Carbonite, we recently updated our software for Windows to a more secure standard. To continue backing up, update Carbonite using the appropriate link below:

-Updating to the Latest Version of Carbonite Safe (for Basic, Plus, and Prime plans)
-Updating to the Latest Version of Carbonite Safe Backup Pro (for Core, Power, and Ultimate plans)

If Carbonite is not already installed on your computer, you will need to sign in and reinstall Carbonite from your account to get the latest version.

Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.

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