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Backing Up Microsoft Outlook

Microsoft Outlook 2010 and above stores a local copy of your email, contacts, and calendar on your computer. By default, Carbonite automatically backs up the .PST in the default file location so you can restore your information if you ever it.

Importing into Microsoft Outlook

When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data. This article explains how to import Outlook data. You may need to first restore your Outlook data before you can import it. Newer versions of Outlook typically store your email data in your Documents folder. Older versions of Outlook often store your emails in the AppData folder.

Importing into Microsoft Outlook for Mac

After you restore your Microsoft Outlook files with Carbonite, you can use these instructions to import the files into the Outlook program.

Backing Up Your Email

You can back up your email if you use an email program like Apple Mail or Microsoft Outlook.

Backing Up Your Email

You can back up your email if you use an email program like Apple Mail or Microsoft Outlook.

Importing Your Thunderbird Data

After performing a restore, you will need to import your email and contact data back into the Mozilla Thunderbird program in order to use it.

Microsoft Exchange Local Mailbox Backup

The product supports backup of Exchange Local Mailboxes. The product supports Full and Incremental backups of Exchange Mailboxes. Differential backups are not supported. An Exchange Local Mailbox backup allows users to select one or more mailboxes from a local Exchange server for backup and restore, including an individual mailbox.

Microsoft Exchange Online hosted for Office 365 Backup

The product supports backup of Exchange Online hosted for Office365. The product supports Full and Incremental backups of Exchange Online. Differential backups are not supported. An Exchange Online hosted for Office 365 backup allows users to select one or more mailboxes from an Exchange Online server for backup and restore, including an individual mailbox. Exchange Online is part of Microsoft Office 365.

How to Use Recovered Files after an Exchange Mailbox Recovery to Disk

The Exchange Local Mailbox and Exchange Mailbox Online backup types can restore mailbox items to local disk in addition to restoring to an Exchange mailbox. Backups restored to local disk are restored as files in various formats.

Changing Your Email Address for Carbonite Safe Backup Pro

You can only change the email address associated with Carbonite after signing into your Carbonite account on our website.

Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro

Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.

The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro

The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.

Backing Up and Restoring Mail on Windows 10

Carbonite backs up Microsoft Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. The quickest way to recover your email data and get it back into Windows 10 Mail is to set the app up in the same manner as you did when you first began using it. This will allow Windows 10 Mail to sync your email accounts automatically. Alternatively, you can use Carbonite to restore your mail data, but there may be additional steps you need to take once the restore has completed.

Requesting a Courier Recovery Drive for Carbonite Safe

You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.

HIPAA

Carbonite Safe Backup Pro and Carbonite Safe Server Backup all provide critical data security protection without compromising patient privacy and can assist customers with HIPAA compliance efforts.

Known Issue: Webroot SecureAnywhere Antivirus is Not Available to Install After Purchase

After you purchase Webroot SecureAnywhere from Webroot.com, you do not see Webroot as an option to install from your account.

Known Issue: Installing Carbonite on a Cloned Computer Transfers Subscription and Deactivates Carbonite on Original Computer

Every Windows computer connected to a network is assigned a unique Security Identifier/System ID (SID). The SID is a security feature used to identify an object such as a user or group of users in a network. When you clone your original computer to a different computer, both computers will have the same SID. This could cause issues with our software.

Adding Computers to Your Carbonite Safe Backup Pro Account

As an Administrator, you can add additional computers to your Carbonite Safe Backup Pro account. After Carbonite is installed, the new backup will contribute to the shared storage amount for your current Carbonite plan.

The Carbonite Preference Pane (Mac 1x)

The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.

Deploying the Carbonite Client to Your Network via MSI

Carbonite Safe Pro admins are able to remotely deploy the Carbonite Safe Pro software to multiple workstations on their network within the Dashboard. These instructions are geared towards System Administrators who understand how to remotely deploy software on their network for their users.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

File Types Carbonite Backs Up for Carbonite Safe

Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.

Importing Your Files into Programs

In most cases, you can double-click restored files and they will open in the app that is installed on your computer. However, you will need to configure certain apps to import the restored files before you can use them as you did before.

Resetting a Carbonite Safe Backup Pro User's Password

As a Carbonite Safe Pro administrator, you can send a password reset email to your users through the Dashboard. The email contains a link that the user can click to begin the password reset process.

Configuring Full Disk Access for Carbonite (Mac 1x)

With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.

Managing Your Carbonite Administrators and Users

There is no limit to the number of users or administrators that you can add to your Carbonite Safe Pro account, and there are no fees per administrator. You can add/remove users and administrators by signing into your Carbonite account and using the Dashboard.

Troubleshooting Email Notification Setup Issues For CSSB 5.x & 6.x Classic

Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done on the Backup page for any backup set, or by clicking Preferences; Email. CSSB email notifications can work with any properly-configured email host, including online email hosts such as Office 365. The SMTP server information provided within CSSB must be correct, and attempts to connect to the server must not be blocked by security settings, firewalls, or other means.

Troubleshooting Email Notification Setup Issues For CSSB 6.x Enhanced

Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done by clicking Configure Email Notifications within the Notifications section.

Backup Overdue for Carbonite Safe Backup Pro

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Backup Overdue for Carbonite Safe

Carbonite will send backup overdue emails if your computers have not backed up after 14 days. You can restart your computer or reinstall Carbonite to resume backing up or ignore the notices if you shut down the computer for that time.

How to Find the Email Address Associated with Your Account

If you forget the email address associated with your account, you can find it on the Account tab of the Carbonite InfoCenter (or on the My account page of the Carbonite application). If Carbonite has been uninstalled from your computer, there is an alternative way to retrieve your forgotten email address.

Troubleshooting Login Errors on iOS

In some cases, you will run into issues interacting with your account via Safari or your mobile app. This article contains common troubleshooting steps to take to correct for these issues.

Restoring Microsoft Exchange Local Mailbox For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange Local Mailboxes. Mailbox contents can be restored to the original server, an alternate server, an Exchange Online server, or to disk.

Restoring Microsoft Exchange Online hosted for Office 365 For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange Online hosted by Office 365. Mailbox contents can be restored to the original server, an alternate server, to a local Exchange server, or to disk.

Creating a Backup Set For CSSB 6.x Enhanced

After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.

Message: "Files under # junction point directories are not backed up."

While performing a backup, you may receive a notification stating files under junction point directories are not backed up. A junction point directory is a directory that points to another directory. The product ignores junction points to prevent the same data from being backed up twice.

Restoring Mailbox Items in Exchange 2007

It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items in Microsoft Exchange 2007.

Importing Apple Mail

You can import your restored mail by restoring the mail to a new location and using the import function with the Mail app.

Restoring from a Courier Recovery Drive for Carbonite Safe Plans

You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.

Restoring from a Courier Recovery Drive for Carbonite Safe Backup Pro

You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.

The Carbonite User Interface (Mac 2x)

The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.

Message: "Cloud communication error [CLOUD_ERROR_ExpiredToken]"

A security certificate has expired and must be replaced within the Carbonite Safe Server Backup (CSSB) client.

Configuring Full Disk Access for Carbonite (Mac 2x)

Apple's Full Disk Access restricts third-party apps like Carbonite from accessing your files. As a result, you must add Carbonite to Full Disk Access so Carbonite can back up and restore your files.

Known Issue: Backup Status Hangs on "Registering" or “Temporarily unavailable” After Updating

A backup error occurs shortly after updating Carbonite from the app popups or upgrade emails.

Importing Your Files into Programs

Carbonite's first priority is the safe retention and return of your personal data files. Performing a restore will not automatically configure your programs or import restored data. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

Carbonite Post-Restore Checklist (Mac 2x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Carbonite Post-Restore Checklist (Mac 1x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.

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