Carbonite Support

Welcome to Carbonite

Carbonite provides secure, automatic cloud backup with features such as remote file access and our award-winning support.

To help our Mozy customers better understand the Carbonite backup solution, we have compiled a list of Frequently Asked Questions (FAQs) below.

Our customer support professionals are available 7 days a week, from 9:00 AM to 8:00 PM EST, to assist with any additional questions.

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You can view your Carbonite plan and pricing within your account online.

If you wish to view or change your plan, please review this Knowledge Base article.


Please review the Carbonite refund policy.


For more information about your expiration date, please see Carbonite Subscription End Date.


No. Once your software has been upgraded, all future bills will come from Carbonite.


Yes. You will now see a new credit card identifier from Carbonite that will display the following: CRB*Carbonite Backup.


Carbonite has created promotional pricing for your first billing cycle, which will be similar to your Mozy pricing. However, subsequent renewals will be subject to the Carbonite pricing in effect at the time of that renewal.