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FAQ: What is the E2 Replication status based on the “Cloud Icon”?

E2 customers have a “Cloud Icon” on each backup in Carbonite Server Backup. This icon indicates the replication status of that job.

Viewing Computer and Backup Information

You can view your computers, monitor your backups, and determine whether the last backup was sent to the cloud all from the E2 Portal.

Setting Up the E2 Appliance

This article lists the contents of the E2 Appliance package and a quick set of steps for setting up.

Managing E2 Users

This article explains how to create, edit, disable/enable and remove users from your E2 account.

How to Recover a Windows Computer Using Recovery Media (Bare Metal Restore)

You can recover a Windows computer from a Bare Metal Restore (BMR) backup. If you used automatic configuration, Portal automatically creates BMR backups for 64-bit Windows computers.

How To: Purchase an E2 Appliance

The E2 Appliance is exclusively available for purchase for Carbonite Partners. This article details the purchase process.

How to: Back Up a Computer or Server with E2

This article covers all the steps needed to back up a computer with E2.

Requirements

Your environment must meet the following requirements.

Solving Common E2 Setup Issues

Solving Common E2 Setup Issues

Troubleshooting Problems with VSS

If an E2 backup fails, it could potentially be caused by issues with Volume Shadow Copy Service (or "VSS"). VSS is a service in Windows that temporarily copies a static version of data for use by another program. E2 uses this service to clone live data in order to back it up. The checklist in this article can be helpful with preventing VSS issues when setting up new backups as well as investigating VSS problems with existing backups.