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The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro

With the Carbonite application you can view your backup status, restore files, change settings, and contact customer care for any issues you may experience.

First, double-click the Carbonite icon in your Windows notification areaThe area next to your system clock that contains the icons of the programs you are running. to open the Carbonite application.

Carbonite Icon
If you do not see the Carbonite icon, it may be hidden. Click the Show hidden icons button ( < ) to view the Carbonite icon. In Windows 7, click the Show hidden icons button ( ^ ) to view any hidden icons. If you are running Windows 8 and are not viewing the desktop, please press the Windows Key + D on your keyboard to view the desktop.

This opens the Carbonite application:

Carbonite application

You can view information about your backup and change Carbonite's settings from within the Carbonite application. You can perform the following actions.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

View Your Backup Status

The Status page shows you the status of your backup at a glance.

Carbonite opens to the Status page by default.

Carbonite application: View Status of Backup

When you open the Carbonite application, you will see a visual representation of the amount of data being backed up, as well as the size of your backup.

  • It will also display the name of the file currently being backed up.
  • If your backup is up-to-date, you will see a message stating Your files are safely backed up along with a message stating when the most recent update took place.

The Status page also displays the following information:

  • Settings & controls - This option will open the Backup settings page where you can edit your backup schedule and adjust other backup options.
  • View my backup - This option will enable you to view and download your backed up files from the cloud.
    • You will be required to sign into your Carbonite account in order to access your files.

Restore Files

You can access a variety of restore options by clicking Get my files back from the Status page.

Carbonite application: Restore

You will be presented with the following restore options:

  • Choose files - This button allows you to browse or search your backup and download files from the cloud.
  • Get all of my files - This button opens the Restore Manager and guides you through a step-by-step process to restore files to your computer.
Carbonite application: Restore Options

View or Change Carbonite's Settings

The Backup settings page lets you change and review Carbonite's settings.

To open the Backup settings page, click the Settings & controls link within the Carbonite application.

Carbonite Windows Client: Settings & controls

You will see settings which control Carbonite's:

  • Colored status dots.
  • Backup schedule.
  • Internet usage.
  • Default backup selections.
  • Ability to scan for and suggest additional data to add to your backup.

You will also be able to temporarily stop your backup or immediately back up any files waiting to be backed up.

Carbonite Windows Client: Backup settings

View Information About Your Subscription and Your Account

The My account page shows you information regarding your Carbonite subscription. You can also seek remote assistance from a customer care representative.

To open the My account page, click My account at the top right side of the Carbonite application.

Carbonite Windows Client: My account

This screen gives you information about the Carbonite software installed on your machine:

  • Product Name - The name of the Carbonite product you're using will be displayed in the My subscription section.
  • Expiration date - Your expiration date will be displayed in the My subscription section underneath the product name.
  • Software version - Your Carbonite software's current version number will be displayed here.
    • If you do not have the latest version of Carbonite, our software will prompt you to update.
  • Serial number - The Carbonite serial number for this computer will be displayed here.
    • Each backed up computer has its own Carbonite serial number.
  • Activation Code - The activation code for your computer's Carbonite subscription will be displayed here.
  • Update your account information - This link opens a web page where you can sign into your Carbonite account and update your email address, password, or security questions.
  • Let them access your computer - This link opens a web page where you will be able to start a remote screen-sharing with one of our customer care representatives
    • Before starting a remote assistance session, you should be on the phone with a Customer Care agent.
  • Computer Nickname - By default, this will be the nickname you selected when you first installed Carbonite.
    • To change the nickname associated with this computer, click the Edit link.
  • Email Address - This area shows you the email address that your subscription is associated with.
    • To change your email address, click the Update your account information link and you will be taken to your Carbonite account to change the email address.

The Help Tab

The Help page displays self-help articles and it provides easy access to the Carbonite knowledge base.

  • If you have a problem and need to receive additional assistance, you can click the Visit Carbonite's support site link.
  • Here, you can search for and view articles about the problem you are having, or seek assistance from a customer care representative.

To open the Help page, click Help at the top right side of the Carbonite application. Once open, you will see your support options displayed.

Cabonite Windows Client: Help
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