Determining the Status of Your Backup on Windows
Summary:
You can check the status of your backup through the Carbonite application.
This article applies to:
Carbonite Plans | Products | Platforms |
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) | Safe and Safe Pro (Not sure?) | Windows |
Solution:
- Open Carbonite to view the Status page.
- Review the table below to determine your backup status and actions you can take:
Backup Status | Description | Action Needed |
Backing up your computer | Carbonite is backing up your files. | No action needed. |
Backup is paused | Carbonite is paused according to a schedule or it has been paused through the Carbonite application. | If Carbonite is on a schedule, no action is needed. Otherwise, you can resume Carbonite. |
Backup Stopped – Subscribe now | Your trial or subscription has expired. | You can renew Carbonite or uninstall Carbonite to stop receiving notices |
Page cannot be displayed | Review the steps in Difficulty Opening the Carbonite Interface. | |
Preparing to back up | Carbonite is scanning your computer for files that have been created or changed within the last 24 hours and getting ready for backup. | No action needed. |
Waiting for an internet connection | Carbonite is unable to connect the internet. | Connect the internet and/or restart the computer. |
Your backup is out of date | Restart the computer or reinstall Carbonite | |
Your backup is paused while in Recover Mode | Carbonite stopped backing up because it is or planning on restoring files. | Exit Recover mode. |
Your files are safely backed up | Carbonite successfully uploaded any new or changed files to the Carbonite servers. | No action needed. |
If you encounter any issues with the backup, please refer to Stuck Backup and Backup Errors.