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Known Issue: Unable to Restore Files With A Slash in the Filename (Mac 1x)

Files that contain a slash '/' in the filename will be renamed within the Carbonite backup so that the slash is replaced with a colon ':'. Removing the slash '/' character from the filename will ensure that you are able to restore the file using the Carbonite software if needed. Files in your backup that contain a slash '/' character can only be restored via Anytime Anywhere Access.

Removing Files From Your Backup (Mac 1x)

You can remove files and folders through the Carbonite System Preferences pane and the data will be removed from Carbonite within 72 hours.

Low Priority Mode (Mac 1x)

By default, Carbonite backs up your files as quickly as possible without interfering with your important tasks. Placing Carbonite in Low Priority mode causes it to use less of your available bandwidth during backup, thereby freeing up bandwidth for other services.

Entering and Exiting Recover Mode (Mac 1x)

Recover Mode prevents changes from being made to your backup so you can perform a restore. If you transfer your Carbonite subscription to a new computer or replace the hard drive on your current computer, Carbonite will automatically start up in Recover Mode. Recover Mode can be enabled through the Carbonite Preference pane.

How to Display the Carbonite Icon in the Apple Menu Bar (Mac 1x)

There's an option in the Carbonite Preference pane that toggles visibility of the Carbonite icon in the menu bar. By default, the Carbonite status icon is set to appear in your menu bar near the date and time.

Carbonite Post-Restore Checklist (Mac 1x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Stuck Backup and Backup Errors (Mac 1x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

Backing Up Files on an External Hard Drive (Mac 1x)

You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.

Allowing Carbonite or Bomgar Through Gatekeeper

Apple's Gatekeeper may prevent you from installing Carbonite or Bomgar, but you can open System Preferences to allow Carbonite or Bomgar to be opened and installed.

Allowing Carbonite Through the Mac Firewall (Mac 2x)

If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.

Finding Your Computer's Name

Carbonite uses the name of your computer to identify your backup. The computer name is different from the manufacturer's brand name, such as HP, Dell, Lenovo, etc. If your Carbonite subscription is for a computer that is no longer in service and you have multiple computers listed under your account, you can use these instructions to find the computer names for your operational computers.

Hibernation and Sleep Mode

When your computer hibernates or sleeps, your Internet connection is interrupted. This temporarily halts all backup and restore activity. Your Mac's hibernate and sleep settings can be accessed through Energy Saver. Adjusting your power settings when performing your initial backup or a restore allows Carbonite to complete the process more effectively.