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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Confirming Account Ownership for Carbonite Safe
We don't release account information or grant the ability to change account information to individuals who aren't the account owner.
Account Ownership for Carbonite Safe
The credit card holder on the Carbonite account is the account owner. If there is no credit card on file, then the owner is the person whose email address is associated with the account and who can successfully answer the security questions.
Finding Your Product Serial Number (Mac 1x)
Your Carbonite serial number is unique to each computer that has a Carbonite subscription and can be used to locate and access your account. Your product's serial number is located within the Carbonite Preference pane.
Finding Your Product Serial Number (Mac 2x)
Your Carbonite serial number is unique to each computer that has a Carbonite subscription and can be used to locate and access your account. Your product's serial number is located within the Carbonite User interface.
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