Carbonite Support > Restoring Your Computer with a...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Restoring Your Computer with a Mirror Image

  • This article is for Windows only

If your computer crashes or stops working correctly, as a Carbonite Safe Plus or Carbonite Safe Prime user, you can restore a mirror image of your PC* to the same computer to get it up and running again in short order. This process is usually quicker than getting a replacement PC, installing the correct software, adjusting your settings, and then restoring your online backup through Carbonite.

* Mirror Image will currently only make an image of the physical drive where your operating system is installed, including all partitions of that drive. It will not back up any other local internal hard drives.

There are a few things the make note of before performing a restore with Mirror Image:

  • You should make a Recovery Disk from your account in order to boot your computer into the Mirror Image Recovery environment. Please view this knowledge base article for instructions on how to make a Recovery Disk.
  • If you are trying to restore a mirror image of your PC to another computer, this can cause issues with hardware that is installed on that computer and potentially make the machine inoperable, as certain drivers may not be in your mirror image that can be used with new hardware.
  • If you replace your internal hard drive with another internal hard drive, please ensure that the drive is at least the same size or greater as the hard drive you are replacing (e.g. if your 500 GB internal hard drive crashes, you will need to replace that drive with a 500 GB or greater internal hard drive to restore your Mirror Image).
  • We recommend that you use a wired mouse and keyboard when restoring a mirror image. If you have a wireless mouse / keyboard, they may not be recognized within the Recovery Environment. If it becomes necessary to disconnect the Mirror Image drive from your computer, the computer should be off or the Safely Remove Hardware tool in the Windows notification area should be used.

With your Recovery Disk available, please use the following steps to perform a Mirror Image restore:

  1. Restart your computer. During the start up process, repeatedly tap the the appropriate key on your keyboard to access the boot options.
    • Refer to this article for the appropriate instructions for your machine.
  2. Select the CD or CD drive option from the list of options.

Note: If you are stuck at Loading the Mirror Image Software (while your Mirror Image external hard drive is connected), please power down the computer, disconnect the Mirror Image drive, and turn the computer back on. The Mirror Image software will boot from the Recovery Disk you made. Once you are asked to choose your language, please reconnect your Mirror Image external hard drive.

  1. Select your language and click Next.
Select Language

Note: If you aren't able to use the mouse in this environment, you may need to use your keyboard's Tab key to cycle through the buttons and options, Arrow keys to highlight a specific option, Spacebar key to select options, and Enter key to click buttons.

  1. A screen will be displayed containing potential issues that may arise while restoring your data. Click Next to continue.
View Warning
  1. Select the external hard drive where your mirror image was saved (there should only be one in the list) and click Next.
Select the drive where data was stored
  1. Select your computer name from the list and click Next.
select the computer
  1. A list of available mirror image snapshot dates will be displayed. Select the date you wish to return your PC to and click Next.
select the date
  1. You will then be shown the size in Gigabytes of each disk partition to be restored. Select the information you wish to restore and click Next.
select the data
  1. In the list on the right, choose a target drive to restore to (this should mean that one item within each box is selected) and click Assign.
  • We do not currently support the ability to restore to NVMe/PCIe drives. These drives will not display when selecting a drive to restore to.
Assign the Drives

Note: Please try to restore your information to the same drive it was originally backed up from. If you have replaced the original drive, please choose the corresponding replacement drive.

  1. Repeat step 9 until all the information in the left list box has been assigned to a drive in the right list box. Click Next once all the drives have been assigned.
  2. Review your selections on this screen. To make any changes, click Change. Otherwise, click Restore to start the restore. This process may take a while to complete.
  1. Once the restore finishes, uninstall and reinstall Carbonite. You may be prompted to restore any of your newer files. The files backed up with Carbonite are only your data files and will not affect any system settings that have changed. Click the image(s) below to enlarge.

Note: On Windows 8 computers, the Start menu may not display information after you have successfully restored your image. To resolve this issue, you may need to sign out and back into your Windows user account. You can do this by clicking your username in the Start menu and clicking Sign out. Once you are signed out, please sign back into your Windows user account.

If after restoring your mirror image you receive an error message, you may have to reinstall Carbonite on your computer.