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Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Last year, we notified our customers that Mirror Image will be discontinued on October 15th, 2018. The service that takes a local system backup of one computer will be removed so we can focus on our online backup offerings. If you have a Safe Plus plan that has Mirror Image, you can opt in to automatically backup videos or continue using Mirror Image until this time. For more information on the removal of Mirror Image and the available Carbonite alternatives, please review the following article.

Restoring Your Computer with a Mirror Image

  • This article is for Windows only

If your computer crashes or stops working correctly, you can restore your same Windows computer to a previous state using Mirror Image.

There are a few things to note before performing a Mirror Image restore:

  • Mirror Image cannot be used to restore to a different Windows computer.
  • Mirror Image cannot be used to restore to hard drives with bad sectors, Surface devices, or RAID environments.
  • Mirror Image restores only the physical drive where your operating system is installed, including all partitions of that drive. It will not restore other internal drives.
  • If you replace your internal hard drive, please ensure that the drive is at least the same size or greater than the original drive.

The sections below are collapsed. Please click the section title to open / close a particular section.

Step 1: Restoring Your Computer with a Mirror Image

Please follow the instructions below to restore your computer with a Mirror Image.

Restoring a Mirror Image snapshot will erase all the contents of your computer and replace it with the snapshot you are restoring.

Booting into the Mirror Image Environment

  1. Insert the recovery media (Recommended).
    • See Troubleshooting if you have not created the recovery media.
  2. Turn off your computer.
  3. Safely unplug unnecessary connections to your computer (wireless mice, external drives, etc.).
  4. Plug in the Mirror Image drive directly into the computer.
    Connecting the Mirror Image drive with a dock or USB hub may prevent the restore from working.
  5. Turn on your computer and press the appropriate key on your keyboard to access the boot options.
  6. When prompted, select the recovery media from the list of options.
If you are stuck at Loading the Mirror Image Software, power down the computer, disconnect the Mirror Image drive, and turn the computer back on. The Mirror Image software will boot from the Recovery Disk you made. Once you are asked to choose your language, try reconnecting your Mirror Image drive.

If you are successful, the Carbonite wizard will open.

Restoring with the Mirror Image Wizard

If you are not able to use your mouse, you may need to use the Tab key to cycle through the options, Spacebar to select options and Enter to click buttons.
  1. Select your language and click Next.
    Select Language
  2. A screen will be displayed containing potential issues that may arise while restoring your data. Click Next to continue.
    View Warning
  3. Select the external hard drive where your Mirror Image was saved and click Next.
    Select the drive where data was stored
  4. Select your computer name from the list and click Next.
    select the computer
  5. Select the snapshot date you wish to restore from and click Next.
    select the date
  6. Select the partitions you wish to restore and click Next.
    select the data
  7. In the list on the right, choose a target drive and click Assign.
    Assign the Drives
    Mirror Image does not support the ability to restore to NVMe/PCIe drives. These drives will not display when selecting a drive as a target.
  8. Review your selections and click Restore to begin the restore.
    Restore
    • To make any changes click Change.

It will take several hours for the Mirror Image restore to complete. Please ensure that your computer stays on for this process.

Once your Mirror Image restore completes, you will need to uninstall and reinstall Carbonite to restore your newer files or resume your backup. Please see the next section for more information.

Step 2: Reinstalling Carbonite

After a Mirror Image restore completes, the backup database is reverted to date you restored. As a result, Carbonite will be unable to backup or restore until the software is uninstalled and reinstalled. Please follow the steps below to repair the Carbonite software.

Uninstalling Carbonite

You can easily uninstall Carbonite through Programs and Features or Add/Remove Programs:

  1. Press Windows Key + R (to open the Run box).
  2. Type "appwiz.cpl".
  3. Click OK.
  4. Select Carbonite from the list of programs and then click Uninstall.

The computer will no longer be protected with automatic backups if you do not reinstall Carbonite after uninstalling. If you understand this, click Yes on the pop up to begin the uninstall process.

Reinstalling Carbonite

You can easily reinstall Carbonite with the button below.

Reinstall Carbonite

Once Carbonite downloads, click Run on your web browser or double-click the CarboniteSetup file to install Carbonite.

Once Carbonite is installed, please follow the instructions below to Restore Your Newer Files or Resume Your Backup.

Step 3: Restore Your Newer Files (Recommended)

Depending on the date you selected to restore from with Mirror Image, your newer may be at risk of being removed from Carbonite’s online backup.

While Carbonite is backing up, any files that are missing from the computer will be removed from Carbonite after 30 days.

For example, if you restored a snapshot for January 27th on January 30th, any new data after January 27th would not be included in your Carbonite backup.

Because of this reason, Carbonite highly recommends restoring any missing data after you perform a Mirror Image restore. For more information on how to perform a restore, please see the following Knowledge Base article.

Step 4: Resume Your Backup

Once you have restored the desired data from the Mirror Image restore and the online backup, you can safely resume your backup by exiting Recover Mode.

Exiting Recover Mode resumes your backup.

  • New or pending files that are selected will be backed up.
  • Changes to existing files will be backed up.
  • Deleted and missing files will be flagged for removal.

While Carbonite is backing up, any files that do not exist or have not been selected on the computer will be removed from the backup after 30 days. For more information on data retention, review the applicable article below.

How to Exit Recover Mode

  1. Right-click the Carbonite icon in the Windows task bar.
  2. Select Exit Recover Mode.
  3. Check the box that states, “I understand that any files I did not get back will be deleted from my backup in 30 days.
  4. Click Resume my backup.
    Unfreezing your Backup

If you have successfully exited Recover Mode, the Carbonite icon will no longer display a down arrow.

Troubleshooting

Make a Mirror Image Recovery Media

Carbonite attempts to make your Mirror Image drive capable of booting and loading into the recovery environment. If your computer can boot from a USB device, you can boot directly from the Mirror Image drive to do a restore. If your computer does not support booting from the USB device, you will need to make a bootable USB Flash Drive or CD Drive.

Recovery flash drives and CDs are generic and will work even if you created it on a different computer. We recommend creating a Mirror Image Recovery flash drive or CD when you first start using the service.

Click the button below to download the Mirror Image file, which will allow you to create a recovery media on a USB drive or CD.

Download Mirror Image ISO File

Make a Mirror Image Recovery USB Drive

Once the BMR.iso file downloads, you can burn it to a USB drive. This disc allows your computer to boot from the Mirror Image drive and restore the image of your computer.

  1. Insert a USB drive into your computer that will be used only for Mirror Image.
    • The USB drive needs to be in FAT32 format.
  2. Download UNetbootin from their website at https://unetbootin.github.io/.
  3. Within UNetbootin, check Diskimage and click … (Ellipses) to open File Explorer.
  4. Highlight BMR.iso and click Open.
  5. Select the USB drive you want to use as the recovery media and click OK to start.
  6. Click Exit to close UNetbootin.

This generic disc can now be used to help your computer boot into the drive and Restore Your Computer with a Mirror Image.

Make a Mirror Image Recovery CD

  1. Insert a writable CD in your CD Drive that will only be used for Mirror Image.
  2. Right-click on the BMR.iso and select Burn disc image.
  3. Check Verify disc after burning and click Burn.
  4. After the image has successfully burned to the disc, the CD drive will automatically eject the disk.
  5. Click Close to continue to use your computer normally.

This generic disc can now be used to help your computer boot into the drive and Restore Your Computer with a Mirror Image.

Changing Your Boot Priority in BIOS (Advanced)

There is usually no need to access the BIOS to make changes when your computer is functioning normally. However, if your computer is not recognizing or allowing you to boot from your USB external drive or CD drive, you may need to adjust these settings to be able to restore using Mirror Image.

Restart your computer. Immediately press F2 or the appropriate key on your keyboard to enter Setup during the startup process.

Enter Setup

You should see an option called Boot or Boot Settings. You can use the arrow keys on your keyboard to select the correct option. Once selected, you may need to press the Enter key to proceed.

Within the Boot menu, move your CD drive or USB external drive using the + or - keys on your keyboard (depending on your BIOS' configuration) so that your selected device is first in the list. (The keyboard key used to adjust these settings are different on each computer.)

Adjust your boot properties

After making the appropriate changes, you may need to press the Enter key to exit the current menu. Save your changes and exit the setup.

Save your Changes

The boot settings of your computer will now be updated.

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