Carbonite Support > Bandwidth Allocation

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

To continue backing up and restoring files on macOS 10.15 Catalina, Carbonite is required to be updated and granted access to Apple's Full Disk Access for your version of Carbonite. For more information on how to complete these steps, please review the applicable article below.

-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 2x)
-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 1x)

Bandwidth Allocation

  • This article is for Windows and Mac

We have eliminated the bandwidth throttling that customers may have been experiencing with larger backups. Backups over 200GB in size will no longer experience throttled upload speeds. The primary limiting factor for the speed of your backup is the upload speed from your Internet connection. For example, a FiOS (fiber optic connection) user will back upTo send a copy of your files from your computer to our servers for safe keeping. and restoreTo download files from Carbonite’s servers to your computer. at a much faster rate than a DSL user. A cable user may back up and restore slower during peak cable usage times. Additionally, Carbonite slows down while you are using your computer to avoid interfering with the important activities you may be performing.

There are other factors that could also impact your upload speed:

  • The speed of your computer
  • The amount of data you have selected for backup
  • Other programs that use your Internet connection
  • Your computer's hibernation and sleep settings, which can be adjusted for a PC and a Mac

Carbonite does not throttle your restore (download) speeds. The speed at which you can restore files also depends on the same factors listed above.

Some of our Carbonite Safe Pro plans bundled with our Carbonite Safe Server Backup offering, such as Safe Power and Safe Ultimate, allow you to customize your bandwidth settings for the upload and download of your data.