Carbonite Support > Interfering with Another Progr...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Interfering with Another Program

Conflicts may arise when other programs attempt to access files while Carbonite is trying to back them up. This can also happen if other programs attempt to access the services Carbonite uses for backup while a backup is taking place. The easiest way to resolve a conflict is to temporarily pause / disable Carbonite until you are finished using the program or file in question.

Double-click the Carbonite icon in your Windows notification areaThe area next to your system clock that contains the icons of the programs you are running. to open the Carbonite application.

Carbonite Icon

Note: If you do not see the Carbonite icon, it may be hidden. Click the Show hidden icons button ( < ) to view the Carbonite icon. In Windows 7, click the Show hidden icons button ( ^ ) to view any hidden icons. If you are running Windows 8 and are not viewing the desktop, please press the Windows Key + D on your keyboard to view the desktop.

Within the Carbonite application, click the Settings & controls link.

Carbonite application: Backup Settings

On the Backup settings page, click the Pause my backup button.

Carbonite application: Pause Backup

A pop-up notification will appear with the option of pausing Carbonite for 30 minutes, 1 hour, 2 hours, 8 hours, 1 day and 1 week. After making your selection, click the Pause button to register your selection.

Carbonite application: Pause Options

While Carbonite is paused, a pause symbol (two vertical grey bars) will appear on the Carbonite icon in the notification area. A pop-up notification from the Carbonite application will indicate how long the backup has been paused for. This will immediately free up the Volume Shadow Copy Service (VSS) for use by another program. Alternatively, you may wish to schedule your backup for a time when your other program will not be running.