Interfering with Another Program
- This article is for Windows - View the Mac article
Conflicts may arise when other programs attempt to access files while Carbonite is trying to back them up. This can also happen if other programs attempt to access the services Carbonite uses for backup while a backup is taking place. The easiest way to resolve a conflict is to temporarily pause / disable Carbonite until you are finished using the program or file in question.
Double-click the Carbonite icon in your Windows notification areaThe area next to your system clock that contains the icons of the programs you are running. to open the Carbonite application.
Note: If you do not see the Carbonite icon, it may be hidden. Click the Show hidden icons button ( < ) to view the Carbonite icon. In Windows 7, click the Show hidden icons button ( ^ ) to view any hidden icons. If you are running Windows 8 and are not viewing the desktop, please press the Windows Key + D on your keyboard to view the desktop.
Within the Carbonite application, click the Settings & controls link.
On the Backup settings page, click the Pause my backup button.
A pop-up notification will appear with the option of pausing Carbonite for 30 minutes, 1 hour, 2 hours, 8 hours, 1 day and 1 week. After making your selection, click the Pause button to register your selection.
While Carbonite is paused, a pause symbol (two vertical grey bars) will appear on the Carbonite icon in the notification area. A pop-up notification from the Carbonite application will indicate how long the backup has been paused for. This will immediately free up the Volume Shadow Copy Service (VSS) for use by another program. Alternatively, you may wish to schedule your backup for a time when your other program will not be running.