Carbonite Support > Search Results

Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.

You searched for "Personal Pro Mac Windows Encryption" in

Search Results

Difficulty Backing Up Drives Encrypted by Software

While enabled, disk encryption programs prevent Carbonite from performing backup operations.​

How to Speed up Your Backup and Restore

The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.

Restore Speed

Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.

Carbonite Certifications

Below is a list of certificates and/or compliance with various financial and privacy-related protocols and standards.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Installing Carbonite Safe and Initial Backup Selections

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Stuck Backup and Backup Errors (Mac 1x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

Known Issue: Legacy FileVault Prevents Carbonite from Backing up Files

Apple's disk encryption, FileVault, prevents Carbonite from backing up files.

Feedback