Carbonite Support > About: Carbonite Safe/Carbonit...

About: Carbonite Safe/Carbonite Safe Backup Pro/Carbonite Safe Server Backup and the Log4j Vulnerability

Summary:

With regards to the reported Log4j Remote Code Execution vulnerability (CVE-2021-44228), which was disclosed on December 10th, 2021, Carbonite Safe/Carbonite Safe Backup Pro/Carbonite Safe Safe Server Backups products are not at risk for this exploit. Backups are safe and unaffected across existing and previous versions of the Safe products.

Solution:

Carbonite Safe, Carbonite Safe Backup Pro, and Carbonite Safe Server Backup do not use the log4j logging library and are not affected.

For any additional issues or questions, please reach out to Carbonite Customer Care.

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Definitions

Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.

Common Articles

Personal Restore Overview [Windows] [Mac]
Office Restore Overview [Windows] [Mac]
[Server Restore] [Appliance Restore]
Backup Overdue Personal [Windows] [Mac]
Backup Overdue Pro [Windows] [Mac]

Carbonite Support > About: Carbonite Safe/Carbonit...

About: Carbonite Safe/Carbonite Safe Backup Pro/Carbonite Safe Server Backup and the Log4j Vulnerability

Summary:

Solution:

Related Articles:

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Definitions

Common Articles