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Renewing Your Carbonite Safe Subscription

You can renew your Carbonite Safe subscription to continue backing up your files.

Changing Your Credit Card for Carbonite Safe

You can change your default credit card through your Carbonite account.

Entering Your Value Added Tax (VAT) ID

If you live outside of the United States, you will be charged Value Added Tax (VAT). However, you can enter a valid VAT ID through the Carbonite portal to be exempt from this tax.

Deactivating Automatic Renewal for Carbonite Safe

Customers enrolled in automatic renewal can log into their Carbonite account and deactivate it at any time. If you wish to cancel your subscription, you may simply ignore the email notifications you receive regarding account expiration.

Changing the Billing Owner

A Carbonite Billing Owner is responsible for entering or re-entering the billing information Carbonite uses to charge the account each year. Only an account that has purchased a subscription will have a Billing Owner. You can change who the Billing Owner is through the Billing Information tab of the Dashboard.

Renewing Your Carbonite Safe Backup Pro Subscription

You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.

Upgrading Your Carbonite Safe Backup Pro Subscription

You can upgrade your Carbonite Safe Pro subscription through the Dashboard. When you upgrade, you will receive a credit towards your upgraded subscription if there is remaining time on your current subscription.

Deactivating Automatic Renewal for Carbonite Safe Backup Pro

As a Billing Owner, you can deactivate automatic renewal on your account to prevent future purchases on your Carbonite Safe Backup Pro account. 

Carbonite Cancellations and Refunds

To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

Carbonite Safe Backup Pro Dashboard

As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.

Adding Additional Storage for Carbonite Safe Backup Pro

You can purchase additional storage in increments of 100 GB at any time to continue backing up the computers and servers on your Carbonite Safe Backup Pro account.

Enrolling Webroot Business Endpoint Protection in Automatic Renewal

You can enroll a valid credit card in automatic renewal, so your Webroot Business Endpoint Protection Antivirus add-on automatically renews at the expiration date.

Deactivating Automatic Renewal for Webroot Business Endpoint Protection Antivirus

You can deactivate automatic renewal for your Webroot Business Endpoint Protection Antivirus add-on that was purchased with Carbonite to prevent future renewals.

Changing Your Automatic Renewal Status for Carbonite Safe Backup Pro

You can change your automatic renewal status at any time through your Carbonite account.

Enrolling in Automatic Renewal for Carbonite Safe Backup Pro

You can activate automatic renewal to allow Carbonite to automatically renew your account on the expiration date.

Changing Your Email Address for Carbonite Safe Backup Pro

You can only change the email address associated with Carbonite after signing into your Carbonite account on our website.

The Carbonite Preference Pane (Mac 1x)

The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.

Transferring Carbonite Safe Backup Pro to Another Computer

You can transfer a computer backup from your Carbonite Safe Backup Pro account to another computer to restore or start a new backup.

Upgrading to a Carbonite Safe Backup Pro Plan

You can upgrade your Carbonite Safe Basic, Plus or Prime plan to a Carbonite Safe Backup Pro plan to backup multiple computers, drives, and servers.

Signing Into Your Carbonite Account

You can sign into your Carbonite account to install the products and manage your account information.

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