Carbonite Support > Carbonite Cancellations and Re...

Carbonite Cancellations and Refunds

Summary:

We would be sad to see you go because we want you to get the full benefit of your Carbonite subscription.

Before you cancel or request a refund, did you know that you can transfer your existing Carbonite subscription to restore all your files or start a new backup?

Below are some guides to get you started:

Still want to cancel or request a refund? Review the sections below.

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe, Safe Pro, and Carbonite Safe Server Backup (Not sure?) - View the Webroot SecureAnywhere article Windows and Mac

Solution:

The sections below are collapsed. Please click the section title to open / close a particular section.

Cancel Your Carbonite Subscription

You can deactivate automatic renewal to prevent future renewals from your Carbonite account.

Subscription fees and/or storage packs already paid for will not be refunded if you cancel your Carbonite subscription.
  • Carbonite Safe Basic, Plus, and Prime subscribers:
  • Carbonite Safe Core, Power, and Ultimate subscribers:

After you deactivate a Carbonite Safe or Carbonite Safe Backup Pro subscription, you can continue to use existing features until the expiration date. After 30 or 60 days of expiration, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

Request a Refund of Your Carbonite Subscription

You can request a full refund of your Carbonite subscription and/or storage packs during renewals within 30 days of purchase.

After the refund is processed, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

For refund requests, please gather your billing information and contact us by phone.

Next Steps

After you deactivate automatic renewal or your refund is processed by Carbonite, you can uninstall Carbonite from your Windows and Mac computers to stop receiving product notices.

Windows

Mac

Feedback