Carbonite Cancellations and Refunds
Summary:
We would be sad to see you go because we want you to get the full benefit of your Carbonite subscription.
Before you cancel or request a refund, did you know that you can transfer your existing Carbonite subscription to restore all your files or start a new backup?
Below are some guides to get you started:
- Transferring Your Carbonite Safe Subscription to Restore Files
- Transferring Your Carbonite Safe Subscription to Start a New Backup
- Transferring Carbonite Safe Between Windows and Mac
- Transferring Carbonite Safe to Another Computer (Mac 2x)
Still want to cancel or request a refund? Review the sections below.
This article applies to:
Carbonite Plans | Products | Platforms |
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) | Safe, Safe Pro, and Carbonite Safe Server Backup (Not sure?) - View the Webroot SecureAnywhere article | Windows and Mac |
Solution:
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Cancel Your Carbonite Subscription
You can deactivate automatic renewal to prevent future renewals from your Carbonite account.
- Carbonite Safe Basic, Plus, and Prime subscribers:
- Follow this article.
- Carbonite Safe Core, Power, and Ultimate subscribers:
- Follow this article.
After you deactivate a Carbonite Safe or Carbonite Safe Backup Pro subscription, you can continue to use existing features until the expiration date. After 30 or 60 days of expiration, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.
Request a Refund of Your Carbonite Subscription
You can request a full refund of your Carbonite subscription and/or storage packs during renewals within 30 days of purchase.
After the refund is processed, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.
For refund requests, please gather your billing information and contact us by phone.
Next Steps
After you deactivate automatic renewal or your refund is processed by Carbonite, you can uninstall Carbonite from your Windows and Mac computers to stop receiving product notices.
Windows
Mac